Top Hotels Near Cenote Santa Cruz in Playa del Carmen from AU$35

"Some of it was hard due to the heat lamps. I’ve been to to this hotel multiple times and yet it’s the same food. They really need to change things up."

"Family friendly. Good for traveling with kids. Stared to offer xcaret park access for whole stay (great deal if you staying more then 4 days). A la carte restaurants are limited capacity especially Oriental (Asian). I wish they have teppanyaki. "

"Everything was good except there were seaweeds on the beach for the second half of our vacation."

"Food was good, staff was friendly. Front desk wasn’t friendly and nice. We had cockroach in first room on the main floor, than we were moved to the other room on the second floor and no cockroach there, but at the end of our stay we were offered to moved to a better room but on the first floor again. We lived on this upgrade room for 5 days with little tenants again. Definitely cockroaches is the issue in this hotel "

"They switch my room on arrival. I did not receive what was paid for on reservation and had to accept change since I didn’t have options on arrival "

"Great food and great services "

"Where to start? Sandos was EXCEPTIONAL! Our stay at this resort was nothing short of phenomenal. We visited to celebrate my husband’s 40th birthday and brought along a group of 17 friends and family—and somehow, every single detail for every single person was absolutely perfect. The resort itself is stunning, with gorgeous beachy vibes and beautifully maintained grounds that instantly put you in vacation mode. There are multiple pools to choose from, each with its own atmosphere, and the drinks were consistently fantastic. The food truly exceeded expectations—delicious across the board, with so much variety that everyone in our group found something they loved at every meal. One of the most unique and charming touches was the animals on the property—they were adorable and added such a fun, memorable element to the experience. What truly made our trip unforgettable, though, was the staff. Melisa, Zyanya, Mar, and Maria went above and beyond in every way imaginable. They anticipated our needs, checked in on us constantly, and even took the time to text us to help coordinate dinner reservations for our large group. Their warmth, attentiveness, and genuine care made us feel incredibly special. Thank you all again!! I can’t overstate how amazing this trip was. Every single person in our group left raving about the experience. If you’re considering this resort just GO! You will not regret it."

"T"

"This was an amazing hotel for the budget. Our family of five was able to share one room (two bedrooms) comfortably. The pool was great for my boys (aged 11, 6 and 4) and we enjoyed breakfast daily. The location was really our only complaint. We love to walk places and there really wasn't anywhere to safely walk, so we ended up taking cabs into town daily. The hotel did offer a shuttle one of the days when it was available. "