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Reviews of Middletons Hotel

4 out of 5
Middletons Hotel
55-57 Skeldergate, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 558 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setup and excellent location for all you want in York.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan K.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating and professional. There was no business office to get boarding pass and I had to work with a KLM agent which took hours. Food: terrible dinner-undercooked pasta with watery butternut squash and stringy broccoli for $30 pounds. Unfortunate, as the nearest restaurant was inconvenient on a windy, rainy night. The hotel was great and I’d stay again- just not eat there.
Stayed 14 nights in Mar 2024
Response from Paul on 25 Apr 2024
Dear Susan K,It was good to read your comments about your stay with us, thank you so much for taking the time to do this.I’m sorry that there were a couple of areas that you felt we could improve on. We do work hard with our team, ensuring they understand the role they play in making sure all our guests are happy with their stay and I will personally ensure these are areas of focus for us in the coming weeks.If you are travelling to York again, I do hope that we will have the opportunity to welcome you back to Middletons.Kind regards,Paul MillerDeputy General Manager

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very helpful and friendly. The hotel had onsite parking only downfall was it was £12.50 per day which was abit disappointing as I thought it would be included in the price and I wasn’t made aware until an email two days before going. They had two car chargers though which was helpful for us as we travelled by EV. Breakfast was ok I didn’t really like my omelette it was over cooked and the rooms in truth were abit tired but were very clean and the bed was comfortable. All in all good value for money and a short walk to the town centre.
Stayed 2 nights in Mar 2024
Response from Paul on 1 Apr 2024
Dear Patricia,Thank you very much for taking the time to review your recent visit to Middletons.All guest feedback, positive and constructive, is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve in all areas of the hotel. With regards to parking, we do advertise this on all third-party websites and our own site and we feel our charge is very low in comparison to other hotels in the city centre, as they can charge up to 25 a night.We look forward to welcoming you back in the future.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allbround excellent
Stayed 1 night in Mar 2024
Response from Paul on 1 Apr 2024
Dear Nigel, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul on 1 Apr 2024
Dear Katie, Thank you for giving Middletons a high rating. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

8/10 Good

Ashleigh

Travelled with partner
Liked: Amenities
Property was very close to town centre and could walk easily to everywhere we needed to go. Breakfast was delicious, but the room service menu was not the same as the one offered on the menus in room. The bed was also up against the window with the curtains dangling just above the bed which made the one side quite cold.
Stayed 1 night in Mar 2024
Response from Paul on 1 Apr 2024
Dear Ashleigh,Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us.All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board.Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future.Kind regards,Paul MillerDeputy General Manager

6/10 Okay

Anjna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Paul on 3 Mar 2024
Dear Anjna,Thank you very much for your feedback, All guest feedback, positive and constructive, is really important to us as we do share it with our team each week and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Haydn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic.
Stayed 2 nights in Feb 2024
Response from Paul on 18 Feb 2024
Dear Haydn, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in quiet location in easy reach of York centre.
Stayed 2 nights in Feb 2024
Response from Paul on 3 Mar 2024
Dear Joanna,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul on 1 Feb 2024
Dear Dan, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful central hotel
Lovely hotel, with parking. Close to all the city has to offer. This was our second time at this hotel. We would definitely book again.
Stayed 1 night in Jan 2024
Response from Paul on 31 Jan 2024
Dear Philip,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager

4/10 Poor

April

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Paul on 31 Jan 2024
Dear April,Thank you for taking the time to let us know about your recent stay with us, I really am sorry to read that yours wasn’t the most positive one.Whilst I wish you had a better experience; we will use your scoring to improve and ensure we deliver exceptional service for all future guests. Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Dear Sarah, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great location, car park a bonus only £12.50 overnight, lovely room. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Dear Samantha,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager

8/10 Good

Laila

Stayed 2 nights in Jan 2024
Response from Paul on 21 Jan 2024
Dear Laila, Thank you for giving Middletons a high score. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

8/10 Good

Craig, Barnsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel. My first choice. Parking on site and easily walkable into town. Very clean and helpful staff. I’d definitely recommend this hotel
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Dear Craig,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean, neat and extremely comfortable. Only a two night short stay, however, would definitely go back.
Stayed 2 nights in Jan 2024
Response from Paul on 21 Jan 2024
Dear James,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager

2/10 Terrible

Steven

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Paul on 21 Jan 2024
Dear Steven,Thank you for taking the time to let us know about your recent stay with us, I really am sorry to see that yours wasn’t the most positive one.If you would like to elaborate on your stay, please get in contact.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Dear Karen, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

4/10 Poor

Russell

Liked: Cleanliness
Disliked: Staff & service
Fawlty Towers Breakfast Service
Moved to this hotel on the morning of our visit to York due to flooding blocking the access to our original hotel. Put in a Comfy room which was less than half the size of our original booked room and thus very small. Breakfast was very poor with waiting a long time to order a drink and not having any sausage on the plate once it finally arrived. No staff in the area to complain.
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Dear Russell,It was good to read your comments about your stay with us, thank you so much for taking the time to do this.I’m sorry that there were a couple of areas that you felt we could improve on. We do work hard with our team, ensuring they understand the role they play in making sure all our guests are happy with their stay and I will personally ensure these are areas of focus for us in the coming weeks.If you are travelling to York again, I do hope that we will have the opportunity to welcome you back to Middletons.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adam on 2 Jan 2024
Dear Ellie,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

8/10 Good

Lucy

Liked: Room comfort
Thoroughly recommend
Great hotel in a brilliant location. Very friendly staff and car parking. The room was lovely, with added touches including gown, slippers, water etc Lovely white fluffy towels and very modern bathroom. The only small downside is that it was tiny and compact. The shower felt small and sitting on the toilet was tight fitting.
Stayed 3 nights in Dec 2023
Response from Adam on 2 Jan 2024
Dear Lucy,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us overall. Our cosy rooms are compact and would recommend booking a Comfy room or one of our suites for a larger space, I look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Very enjoyable stay
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
Dear Peter, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for my husbands birthday the hotel was excellent staff very friendly and accomadating The locarion of the hotel could not of been better We are definately booking at middletons hotel next time we go to york
Stayed 2 nights in Dec 2023
Response from Adam on 2 Jan 2024
Dear Sue,Thank you very much for your review, I am delighted to hear you enjoyed your stay for your husbands birthday and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel perfect location
Wonderful hotel, beautiful rooms, great service and location is perfect, short walk into the city, lots of food choices nearby, would highly recommend
Stayed 1 night in Dec 2023
Response from Adam on 2 Jan 2024
Dear Penny,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us. I can see from your images that you booked one of our recently renovated House Suites - we are extremely proud of the new rooms and thrilled to hear you enjoyed your room. We look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adam on 2 Jan 2024
Dear Keith,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

8/10 Good

I W L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go again
Nice quiet area and well looked after. Really good breakfast
Stayed 4 nights in Oct 2023
Response from Adam on 2 Jan 2024
Dear IWL,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all round - room ,service , bar , breakfast all top - only small comment the cosy room bathroom Was very very cosy !!
Stayed 2 nights in Dec 2023
Response from Adam on 2 Jan 2024
Dear Stuart,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

8/10 Good

raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Adam on 2 Jan 2024
Dear Raymond,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Dafne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay. Clean and quiet and perfect for your time in York!
Stayed 1 night in Dec 2023
Response from Adam on 2 Jan 2024
Dear Dafne,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Adam on 2 Jan 2024
Dear Jordan,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Adam on 2 Jan 2024
Dear Paul,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Tatei

Stayed 1 night in Nov 2023
Response from Adam on 2 Jan 2024
Dear Tatei,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and nice bar area. My daughter used the gym and liked it.
Stayed 2 nights in Nov 2023
Response from Paul on 25 Nov 2023
Dear Emma,Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and especially our gym. I do hope we will have the opportunity to welcome you back again in the near future.Kind regards,Paul MillerDeputy General Manager

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel
The stay was great and the room was very clean. However there had been a problem with a new heating system and the room was freezing. They did try and fix it but couldn’t. They did offer another room but it was late by this point and we couldn’t be bothered to pack up and move so they gave us another duvet. In the morning the manager did apologise to us and refunded our car park fee and offered us a free nights stay as compensation. We have stayed here many times before and would definitely stay again
Stayed 1 night in Nov 2023
Response from Adam on 2 Jan 2024
Dear Nicola,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us overall and my apologies again for the heating issue which was unfortunately out of our control when the system failed in your room. I look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Holly

Stayed 2 nights in Nov 2023
Response from Adam on 2 Jan 2024
Dear Holly,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paul on 25 Nov 2023
Dear Jonathan, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paul on 25 Nov 2023
Dear Heather, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
The rooms are stunning and staff are great and so friendly. Location is perfect with everything just a tiny walk, there’s a nice quality to the place. Would definitely stay again
Stayed 2 nights in Nov 2023
Response from Paul on 25 Nov 2023
Dear Phil,Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us and I am delighted to read that the team looked after you in a friendly and professional manner.When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager

8/10 Good

dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul on 25 Nov 2023
Dear Dorothy,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul on 25 Nov 2023
Dear Jonathan, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Ellis

Stayed 3 nights in Oct 2023
Response from Paul on 25 Nov 2023
Dear Ellis, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Oct 2023
Response from Paul on 31 Oct 2023
Dear Sue, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023
Response from Paul on 21 Oct 2023
Dear Stephen, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2023
Response from Paul on 21 Oct 2023
Dear Andrew, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Mirren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel to stay in. Helpful staff, lovely building. Will definitely choose to stay here again.
Stayed 2 nights in Oct 2023
Response from Paul on 6 Oct 2023
Dear Mirren,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager

10/10 Excellent

Rosaleen

Stayed 1 night in Oct 2023
Response from Paul on 21 Oct 2023
Dear Rosaleen, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our wedding anniversary. We couldnt fault the hotel. It is in a perfect location for walking into the city centre. The hotel is immaculate, we stayed in one of the cosy rooms, which had just been refurbished to a high standard. The breakfast was lovely, with plenty of choice and all freshly cooked. The staff are all very pleasant and extremely helpful. I would highly recommend The Middletons hotel.
Stayed 2 nights in Sep 2023
Response from Paul on 1 Oct 2023
Dear Carole,Thank you for taking the time to share your comments following your visit.We are truly grateful that you chose Middletons to celebrate such a special occasion.I am pleased to read that you enjoyed your stay and that we could provide such a memorable experience for you.We would be delighted to welcome you back soon.Kind Regards,Paul MillerDeputy General Manager

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good location
Lovely hotel, friendly helpful staff. Good location near river and only a short walk to the main tourist sights. Service in restaurant in the evening was occasionally a bit slow even when not busy. Food and drink delicious
Stayed 3 nights in Sep 2023
Response from Paul on 1 Oct 2023
Dear Kathryn,Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us.All guest feedback, positive and constructive, is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve in all areas of the hotel. We look forward to welcoming you back in the future.Kind regards,Paul MillerDeputy General Manager

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive and convenient for my purpose of being in York
Stayed 2 nights in Sep 2023
Response from Paul on 1 Oct 2023
Dear Sarah,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager