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Charlotte Street Hotel, Firmdale Hotels

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

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Frette Italian sheets, premium bedding, minibar, in-room safe
Flat-screen TV, DVD player, iPod docking station
Flat-screen TV, DVD player, iPod docking station
Frette Italian sheets, premium bedding, minibar, in-room safe

Overview of Charlotte Street Hotel, Firmdale Hotels

Charlotte Street Hotel, Firmdale Hotels

4.5 out of 5

4.8/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
15-17 Charlotte Street, London, England, W1T 1RJ

Explore the area

  • Popular LocationThe British Museum10 min walk
  • Popular LocationPiccadilly Circus14 min walk
  • Popular LocationTrafalgar Square17 min walk
  • AirportLondon (LHR-Heathrow)30 min drive

Choose dates to view prices

About this area

London

Charlotte Street Hotel, Firmdale Hotels is located in London City Centre, a neighbourhood in London, and is in the city centre and near a metro station. Russell Square and Grosvenor Square reflect the area's natural beauty and area attractions include Madame Tussauds Wax Museum and ZSL London Zoo. Travelling with kids? Consider Sea Life London Aquarium, or check out an event or a game at Lord's Cricket Ground.

What's nearby

  • Oxford Street - 3 min walk
  • Russell Square - 8 min walk
  • The British Museum - 10 min walk
  • Piccadilly Circus - 14 min walk
  • Trafalgar Square - 17 min walk

Getting around

  • Goodge Street Underground Station - 4 min walk
  • London (QQU-London Euston Train Station) - 18 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • Oscar — 1 min walk
  • Chettinad - 2 min walk
  • The Bricklayers Arms - 2 min walk
  • Sagar - 2 min walk
  • Salt Yard - 2 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Family-friendly London hotel in London City Centre with restaurant
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and conference space are on-site. All 52 rooms offer free WiFi and free wired Internet, plus iPod docking stations and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, DVD players and minibars.
Charlotte Street Hotel, Firmdale Hotels offers 52 forms of accommodation with iPod docking stations and DVD players. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include minibars and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (GBP 44 per day)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 26 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Cots/infant beds (surcharge)
  • DVD player
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Polish
  • Portuguese

Business services

  • Conference space (43 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • In-room accessibility (select rooms)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Cots/infant beds (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 66.0 per night.
Cots (infant beds) are available for GBP 66.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 26 per person (approximately)
  • Valet parking fee: GBP 44 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 66.0 per night
  • Rollaway bed fee: GBP 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 115 out of 138 reviews
5 - Excellent 83%
Rating 4 - Good. 17 out of 138 reviews
4 - Good 12%
Rating 3 - Okay. 4 out of 138 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 138 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 138 reviews
1 - Terrible 1%

5.0/5

Cleanliness

4.9/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All excellent. Haven’t stayed for 11 years standard s still as high as they were!
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019