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Overview of The Jade

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Featured image
Egyptian cotton sheets, in-room safe, desk, blackout curtains
Egyptian cotton sheets, in-room safe, desk, blackout curtains
Egyptian cotton sheets, in-room safe, desk, blackout curtains
32-inch flat-screen TV with digital channels, DVD player

The Jade

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationKensington High Street10 min walk
    Popular LocationNatural History Museum14 min walk
    Popular LocationKensington Palace17 min walk
    AirportLondon (LHR-Heathrow)27 min drive

Choose dates to view prices

Superior Single Room

4.3/5 guest room rating
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Double Room

3.9/5 guest room rating
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

About this area

London

Located in London's London City Centre neighbourhood, The Jade is in the city centre and near the airport. The area's natural beauty can be seen at Kensington Gardens and Hyde Park, while Natural History Museum and Madame Tussauds Wax Museum are popular area attractions. Consider Piccadilly Theatre for a night out, and don't miss Science Museum, a top local attraction.
Popular Location

What's nearby

  • Kensington High Street - 10 min walk
  • Natural History Museum - 14 min walk
  • Kensington Gardens - 14 min walk
  • Kensington Palace - 17 min walk
  • Royal Albert Hall - 7 min drive

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • Earl's Court Station - 7 min walk
  • Heathrow Airport (LHR) - 27 min drive

Restaurants

  • Prince of Teck - 3 min walk
  • Orjowan - 4 min walk
  • Bencho - 4 min walk
  • Kappa - 4 min walk
  • Maroush Bakehouse - 4 min walk

About this property

The Jade

Georgian London hotel in London City Centre, walk to Kensington High Street
Along with a 24-hour front desk, this smoke-free hotel has express check-out and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff and a front desk safe. All 32 soundproofed rooms feature free WiFi and DVD players. Kitchenettes with fridges and microwaves are standard, and guests will also find flat-screen TVs with digital channels and Egyptian cotton sheets.
The Jade offers 32 forms of accommodation with DVD players and laptop-compatible safes. Beds feature Egyptian cotton sheets. A pillow menu is available. 32-inch Flat-screen televisions come with digital channels. Accommodation at this 3-star hotel has kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Family friendly

  • DVD player
  • Kitchenette
  • Microwave
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • Romanian

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in from 3:30 PM - midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Jade Hotel London
Jade London
The Jade London, England
The Jade Hotel
The Jade London
The Jade Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Jade and receive a full refund?
Yes, The Jade offers free cancellation on select room rates, because flexibility matters! Please refer to The Jade cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Jade?
As of 10 Apr. 2021, prices found for a 1-night stay for 2 adults at The Jade on 11 Apr. 2021 start from AU$70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Jade pet-friendly?
No, pets are not allowed at this property.
What time is check-in at The Jade?
Check-in is from 3:30 PM - midnight. Late check-in is available during limited hours.
What time is check-out at The Jade?
Checkout is at 11 AM.
Where is The Jade located?
Located in London City Centre, this hotel is within a 15-minute walk of Kensington High Street, Natural History Museum and Kensington Gardens. Kensington Palace and Victoria and Albert Museum are also within 1 mile (2 km). Earl's Court Station is 7 minutes by foot and Gloucester Road Underground Station is 9 minutes.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 126 out of 462 reviews
5 - Excellent 27%
Rating 4 - Good. 218 out of 462 reviews
4 - Good 47%
Rating 3 - Okay. 77 out of 462 reviews
3 - Okay 17%
Rating 2 - Poor. 23 out of 462 reviews
2 - Poor 5%
Rating 1 - Terrible. 18 out of 462 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
meh
People seem clueless
Stayed 1 night in Aug 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

3/5 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel
Stayed many times and never disappointed
Stayed 1 night in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at this property and was placed 4 floors down in the basement that smelled like mould. The elevator was broken and so I had to carry all of my luggage myself down to the room. I purposely made sure I would book a place with an elevator and the listing never mentioned anything about a broken elevator. My room was very small, the window faced out onto a cement wall and there was no microwave in the room as the posting described. Upon requesting a different room, I was informed that the majority of the hotel is not useable due to renovations. Again, this was upsetting as these conditions were never mentioned in the original posting. Overall not a good experience, I would not recommend this hotel to anyone. The only pros were that it was relatively clean and very close to a tube station.
Stayed 4 nights in Feb 2020

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