"We considered cancelling our trip due to having a car accident, called Wotif/the hotel manager to discuss and was verbally abused by the hotel manager then had all money drained from our credit card. Even though we had decided to attend because we paid for the accommodation, we were blocked by the hotel manager who wouldn’t take our calls. Currently dealing with the relevant ombudsman to put forward a formal complaint. Wouldn’t recommend this hotel or booking through Wotif. "
"We considered cancelling our trip due to having a car accident, called Wotif/the hotel manager to discuss and was verbally abused by the hotel manager then had all money drained from our credit card. Even though we had decided to attend because we paid for the accommodation, we were blocked by the hotel manager who wouldn’t take our calls. Currently dealing with the relevant ombudsman to put forward a formal complaint. Wouldn’t recommend this hotel or booking through Wotif. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
It's perfect for kids and we all had a great weekend. You can let the kids go and feel safe as to their whereabouts. Rooms were clean and well presented and the staff were a great help.
Between the two pools, waterslide, water play park, large play ground, two jumping pillows, mini golf and the weekend movies on the big screen they were rather busy.
It's perfect for kids and we all had a great weekend. You can let the kids go and feel safe as to their whereabouts. Rooms were clean and well presented and the staff were a great help.
Between the two pools, waterslide, water play park, large play ground, two jumping pillows, mini golf and the weekend movies on the big screen they were rather busy.
Wesley
Reviewed October 31, 2021Reviewed October 31, 2021
We had the king suite. Our room was very spacious and clean. The mountain views were nice. Air conditioning works great. There is Beam e-scooter hire parking at the front of the hotel. The bar is nice.
Only tip to know is sometimes when you swipe your room key, if turning the handle down doesn’t work try turning it up (counter clockwise) something the front desk told us after we had trouble.
We had the king suite. Our room was very spacious and clean. The mountain views were nice. Air conditioning works great. There is Beam e-scooter hire parking at the front of the hotel. The bar is nice.
Only tip to know is sometimes when you swipe your room key, if turning the handle down doesn’t work try turning it up (counter clockwise) something the front desk told us after we had trouble.
Ben
Reviewed September 9, 2024Reviewed September 9, 2024
The staff are super helpful and friendly. Great location, right in the heart with easy walking distance to restaurants, bars, lagoon, casino, pier, aquarium etc.
The staff are super helpful and friendly. Great location, right in the heart with easy walking distance to restaurants, bars, lagoon, casino, pier, aquarium etc.
Hotel stay was very comfortable and staff were excellent and the location was convenient for transportion to all our activities for the stay and also dining and shopping.
Hotel stay was very comfortable and staff were excellent and the location was convenient for transportion to all our activities for the stay and also dining and shopping.
Beautiful resort, but there is not activity for the kids, no security during the week, no music. The reception close at 8 pm, which is terrible!! But at the end is nice place to relax, the room are amazing. They just need to organise some different things during the day. All the rest , good!
Beautiful resort, but there is not activity for the kids, no security during the week, no music. The reception close at 8 pm, which is terrible!! But at the end is nice place to relax, the room are amazing. They just need to organise some different things during the day. All the rest , good!
jessica
Reviewed January 19, 2016Reviewed January 19, 2016
Stayed 6 nights in an Ocean View Suite - our room was very clean, a really good size and had fantastic views from the balcony. Great location - an easy 5-10 walk down the Esplanade into the centre of Cairns with lots of restaurants on the way. Friendly and helpful staff. Great value considering the size of the room and location. Would definitely stay again when we're back in Cairns
Stayed 6 nights in an Ocean View Suite - our room was very clean, a really good size and had fantastic views from the balcony. Great location - an easy 5-10 walk down the Esplanade into the centre of Cairns with lots of restaurants on the way. Friendly and helpful staff. Great value considering the size of the room and location. Would definitely stay again when we're back in Cairns
I like that it is close to everything on the esplanade and friendly staff. The roof top bar / Restaurant is so relaxing and is better than others I have stayed in.
I like that it is close to everything on the esplanade and friendly staff. The roof top bar / Restaurant is so relaxing and is better than others I have stayed in.
Wonderful location for a Cairns stay. Have been to Cairns several times and stayed at various hotels and found The Benson to be in the best location, easy to walk to dining options and to the marina or Cairns Central etc.
Wonderful location for a Cairns stay. Have been to Cairns several times and stayed at various hotels and found The Benson to be in the best location, easy to walk to dining options and to the marina or Cairns Central etc.
Expensive, but the rooms are wonderful, very new clean and well appointed. Great pool and bar and easy to book snorkle, fins etc. Staff amazing and helpful. We loved the experience and being pampered by the wonderful staff. The Chef is top class, some of the best food you will enjoy.
Expensive, but the rooms are wonderful, very new clean and well appointed. Great pool and bar and easy to book snorkle, fins etc. Staff amazing and helpful. We loved the experience and being pampered by the wonderful staff. The Chef is top class, some of the best food you will enjoy.
Andrew
Reviewed February 3, 2022Reviewed February 3, 2022
Hi Recommend, this Hotel,
Super comfortable beds, One street down from the Espanade close to restaurants and supermarket. A great touch with the self making coffee facilities, and comfortable community room.
Hi Recommend, this Hotel,
Super comfortable beds, One street down from the Espanade close to restaurants and supermarket. A great touch with the self making coffee facilities, and comfortable community room.
Celeste
Reviewed September 17, 2024Reviewed September 17, 2024