Williamsburg Square Hotels, Winston-Salem

"Beautiful property. My check-in experience was good but was surprised by the $50 deposit needed;however, the clerk said it would automatically go back on my card when I checked out. To my dismay, when I went to check out I was told by the morning clerk that it could be 3 to 5 days before it would appear back in my account. The reality is I was initially only actually charged $1.00 - but when I checked out the clerk charged my card the entire $60 which included a $10 deposit for a skillet and spoon, and the $50 damage/incidental deposit. All of this was done at check out - and it really put me in a horrible financial situation because I was depending on that money to get me back home to Virginia. While I enjoyed the hotel and was pleased to get a handicap room - I am very disappointed for the encounter I had at check-out,and to this day I STILL DON'T HAVE MY DEPOSIT OF $60 BACK IN MY ACCOUNT. * I highly recommend this hotel because it is convenient, clean, and pretty - but just be careful to know there is a deposit that you may or may not get back. Also know that if you need dishes to cook it will require a deposit as well. The evening staff is very helpful & friendly. My only horrific exception is with the guy who checked me out the next morning, that caused me unnecessary stress getting back to Virginia - which I could have avoided if I had just surrendered a cash deposit instead of tying up my debit card which i needed to use for gas to get home. "

"The only problem I had was not having a coffee pot in my room when I first woke up to make me a cup of coffee other than that everything was excellent I love The Walking showers and everything and the TV had the 16 bulbs looking back at you but we let him know downstairs at the customer service desk about the TV"

"GREAT job on renovations for this older building! The bathroom had a modern shower stall, new flooring through the entire room, comfy mattresses & pillows w/ bright white bedding, & everything smelled clean & fresh. Excellent room with all my needs met; WAY better than I expected at such an affordable price. Based on just THAT, I would've given it 5 stars. However, there was one big hiccup with check-in, though I'm hoping it isn't a "usual" occurrence. I arrived at 6:50, way past the 3PM check-in stated on my Hotels.com confirmation & the hotel's website. I was told my room wouldn't be ready for another hour because someone from housekeeping was late to work that day, causing ALL room preparations to fall behind schedule. Fine; no problem. I grabbed dinner & came back. No room yet. Two hours...no room. By the third hour, the desk manager starts cancelling reservations of people who haven't arrived yet. I'm not sure who owns &/or manages the property day-to-day, but I should think they'd have a better back-up plan when someone doesn't show up to work on time. I finally got into my room shortly after 10 PM. The ONE housekeeping person - who was hustling to do everything himself - apologized profusely as he completed mopping the floor & backed out of my room. I can't be mad at the staff that WAS there because of their colleague's lack of responsibility. I hate to think of the negative reviews this hotel will receive due to the fallout from one person pulling a no-show for work."

"Everything was awesome!"

"Convenient location with plenty of places to dine. They staff are incredibly helpful, friendly and knowledgeable. 10/10! "

"We had to move from another hotel to the Hawthorn inn due to horrible conditions at the first hotel. The Hawthorn was night and day difference! So clean and safe feeling, and very convenient while traveling with two small dogs. Staff was friendly, rooms were immaculate and comfortable, and it was very convenient to downtown. "

"Very nice all around. "

"Great room, great location "

"The property was decent, but the elevator was outdated and the shower wasn’t as clean as I expected, I took a shower with my sock's. There were a few outside bugs coming out in the room,However, there were many shopping areas nearby. "