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"Great staff, good location. Do Not book Privare Transfer to Mu Cang Chai. Driver was ill prepared got a flat tire and dis not have a spare. This meant having to pay for a Hotel and mine and his food at MY COST. Due to Typhoon, ended up having to stay 2 nights, only 34 kms from my destination. Also had to pay for a motor taxi at MY COST from Hotel to Mu Cang Chai. I am expecting a reimbursement. Driver is to immature to be employed for Client Service."

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Breakfast was really nice, good food. Staff welcoming and very helpful. Location was excellent, close to the hustle and bustle of the old quarter. "

"Very nice to stay in this hotel.. will come for next trip in Hanoi. Staffs are very kind, especially Ms. Jolie, Chloe at reception, Mr. Marco, Enzo and Alberto at front door, and Ms. Bella and Alice at restaurant. They are super kind and helpful while We stayed.. Foods was delicious, hotel condition was good. Everyone has big smile all the time to make customer happy.."

"I had an exceptional stay at this hotel in Vietnam. My room was beautifully designed, spotless, and very comfortable. The staff were the highlight — warm, attentive, and always ready to help with directions, recommendations, and even small details that made the trip easier. The breakfast was delicious with both local and Western options, and the location made it simple to explore the city on foot. This is an ideal choice for travelers who value comfort and authentic experiences. I would definitely book again on my next visit to Vietnam."

"Clean and high standards "

"Friendly staff, variety buffet, clean rooms, beautiful view."

"This property was well located right across from the beach and an easy walk from many shopping and dining options. The staff are friendly and attentive. The rooms well equipped and clean. The only thing I would comment on for improvement was the breakfast. There were items running out and a queue for the coffee machine, bacon was overcooked and the knives were too blunt to cut it. That’s what pulled it back to a 4 would have been 4.5 if I could give it."

"Super convenient location. Friendly staff. Great breakfast buffet on the 5th floor with stunning ocean view."