Trionfale Hotels, Rome

"clean room pillows need upgrading staff helpful "

"The hotel was very clean and maintained very well. The restaurant staff was so nice and helpful. 2 of the front desk people helped somewhat and were friendly. The rest of the staff was not helpful. First the hotel is located quite a distance from all the sight seeing sights so you must take transprotation every single day. we spent a tolatl of $1000 usd on rides and tip because We traveled with our handicap mom who we had such a hard time getting rides for and they saw us struggle trying to find transportation. We did not know the hotel had a shuttle for guest and a few days later we watched them take guest to and from. There were places we wanted to go with in the perimiter of there services and not once did ANYONE tell us we could use the shuttle or offer to schedule a shuttle ride for us."

"Hotel is in good location just in front of the museum. But not worth that money."

"The attention from the front desk personal was very kind and efficient. However, this listing did not match at all the images posted for a single room. The bed of my room was very small and looked like a folding or rollaway bed which was very uncomfortable. The power outlets were very old and I was unable to plug my adapter, the only one that worked was near the stove. I think the room was cleaned only one day, and the toilet paper wasn't replaced every day. I'm aware the lodging was at a low price, but the images listed on Expedia did not match at all what I received."

"Yes"

"The breakfast has such a good selection! Very good value! A/C was efficient! Such helpful staff at front desk and breakfast! The hot water went out an one point, but they got it up and going quickly!"

"Giordano was extremely helpful and communicative. I had left critical documents inside the office and he was able to retrieve them for me. He also arranged a very early morning pickup to go to the airport at a very reasonable price. Thank you Giordano for your help. "

"Staff were amazing!"

"We stayed here for 4 nights. The breakfast menu was the same everyday, which was a bit disappointing. Our hotel fridge didnt work, and we asked for a new one but didnt get it. Our room was always very hot and the thermostat didnt seem to be working. When we asked about it, they gave us a fan. Overall, the staff seemed nice and the location was great, next to Vatican city, many restaurants and stores. I'm not sure about staying here long term, but short term may be ok. "