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"Room 109 needs shampoo and liquid soap, its empty. Also heater is stuck on 70 degrees, cant chg temp or turn off. Have to unglug from wall"

"The room was wonderful, there are lots of amenities, and the staff are ALL Very helpful and nice. We will be coming back!"

"The room was clean and comfortable. It was a little difficult to find our room though and we didn't realize it was going to be across the road from check in. I would suggest having a better map of the inn for people so they are easily find their rooms. The staff was kind and everything else was great! "

"Great place for kids and dog very extremely dog friendly"

"Comfortable and nice "

"Really great customer service and nice staff, the only inn with staff helpfulness as to rival those in China/Japan."

"Staff were so Friendly ! clean room !"

"Overall, a really good experience. The staff was incredibly helpful and accommodating. I originally booked through Expedia but had to cancel due to a severe storm. Expedia declined the refund, but the hotel manager was gracious enough to let me reschedule—huge points for customer service. The hotel itself is super cute with a modern vibe. Pros include a great lobby with excellent coffee and a full bar. Their breakfast, lunch, and dinner menus also looked solid, though we didn’t get a chance to dine there. The location is fantastic—less than a 10-minute walk to Heavenly’s gondola and close to shops and restaurants in a very lively area. The main con was that the room was pretty basic. There was no coffee machine, which was a bit of a bummer. That said, we did receive two free non-alcoholic drink tickets for booking through Expedia, which we used for lattes—and they were delicious. We stayed in Building 6 where the suites are located, so it’s across the street from the lobby and hot tub. Not a huge deal, but I would have preferred being closer to the main amenities. Overall, a solid stay and I would recommend it."

"Yes. Everything was great. Will book again in the future."