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Reviews of A Casa Mastacchi

A Casa Mastacchi
52 Via Camollia, Siena, SI

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 3 out of 18 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Charming and authentic place to stay in Siena. Small and quaint, this bed & breakfast has beautiful italian charm. The man that runs the place is kind and helpful. A few things to note, it was a bit difficult to find as there were no large signs outside the building. There are three flights on stairs to walk up to before reaching the front desk. It is a very old building, so the place is quite spooky in the evening. My room was clean and spacious, but the bathroom was very dated and smelled strange. Overall, it is okay for a short stay of one or two nights. Good location within the historic centre and about a 17 minute walk to the train station.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute worst, do not stay there, not family safe
I booked a stay with my family and the stairs to the bed are steep and not secure. The bed itself is inches from the roof. Dark and smelly place. Advertised photos are not representative of the stay. Couch had a large stain, parking is not secure (if you can even get one). I asked to cancel reservation after booking it an hour before and seeing the place- people said they will refund us so we left. Afterwards when following up on a refund status they said they will not be issuing refund. Not willing to resolve issues, but most importantly this place is not safe or secure.
Stayed 1 night in Apr 2023
Response from Casa Mastacchi on 23 Apr 2023
the room is clean, the beamed roof characteristic of Sienese buildings. Near the b&b there are free and paid parking lots, we had sent her all the information. She asked to cancel the reservation when she had already slept in the room... Is this her way of travelling? Do you stay in a b & b and then ask for a refund?

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to explore Siena
We loved this property. It was perfectly located for our few days spent exploring Siena. The room was clean and comfortable. Would stay there again.
Stayed 3 nights in Oct 2022
Response from Cristiana on 3 Dec 2022
Thanks

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Averardo on 16 July 2022
grazie

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2019
Response from Casa Mastacchi on 1 Nov 2019
Thanks

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Differently than what stated they have no parking whatsoever . The apartment is located in the old town without any access by car... WE have to park 1 mile away and walk all the way with our luggage to the premises... It was a nightmare ... It is a B&B with small rooms located in the old town...
Stayed 1 night in Oct 2019
Response from Casa Mastacchi on 23 Oct 2019
thanks for coming to see us. We regret that you wrote wrong information in your comment. We want to clarify that you can get up to the b & b with the car to carry your luggage to the room. The parking lots are about 200 meters away, both free and paid. There is a car valet service for our customers. Siena is an storical city, there are no private parking lots inside the walls.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion y atencion del personal. Destaco el desayuno.
Stayed 3 nights in May 2023

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon accueil du propriétaire,gentil ,aimable et vous donnant de bons conseils L ‘emplacement est idéal , à 15 mn à pied de la piazza del campo Le petit déjeuner est bon et copieux Vraiment une très bonne adresse
Stayed 2 nights in May 2023

8/10 Good

Federica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Posizione ideale sia per il centro che per eventualmente i parcheggi non distanti.
Stayed 1 night in Sep 2022
Response from Cristiana on 7 Oct 2022
E' stato un piacere averla nostra ospite

6/10 Okay

Judith M.

Travelled with family
Liked: Staff & service
Lage und freundliches Personal
Stayed 1 night in Sep 2022
Response from Cristiana on 7 Oct 2022
Felici che sia stato bene a Siena

10/10 Excellent

Fabrizio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona centrale, a due passi da Piazza del Campo, ottima colazione.
Stayed 1 night in Aug 2022
Response from Cristiana on 7 Oct 2022
Siamo contenti abbia trascorso un buon soggiorno al nostro b&b

10/10 Excellent

Nina Stetsevych

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kort vei til alt, koselig atmosfære, hyggelig personalet
Stayed 1 night in Jul 2022
Response from Cristiana on 28 July 2022
vi er glade for å ha vært vert for deg på vår b&b

8/10 Good

Maria Rosaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consigliato
Host molto disponibile e cordiale. Ha soddisfatto ogni nostra richiesta.
Stayed 1 night in Dec 2021
Response from Cristiana on 22 Dec 2021
E' stato un piacere avervi nostri ospiti. Buone feste

10/10 Excellent

Paola, Sestri Levante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In pieno centro, palazzo d’epoca con tutti i comfort e titolare gentile e disponibile
Stayed 1 night in Jun 2020
Response from Averardo on 30 June 2020
Grazie Paola per aver soggiornato da noi. Siamo felici tu abbia apprezzato il nostro b&b Cordiali saluti

6/10 Okay

Sidney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Difícil acesso.
Stayed 2 nights in Oct 2019
Response from Casa Mastacchi on 19 Oct 2019
Grazie per esserci venuto a trovare. Il nostro b&b si trova nel centro storico, in una delle strade principali, dove è possibile arrivare anche con l'auto per scaricare i bagagli. A nostro giudizio, non è difficile da raggiungere Cordiali saluti

8/10 Good

Mercedes

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from casa mastacchi on 12 Oct 2019
grazie