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"The hotel staff was wonderful, and there is a lot of shops and restaurants on the property. The hotel rooms themselves are very dated and you can’t control the room temperature. It was very warm in our room and the thermostat would not go down. When we asked if there was a problem we were told that the heat was on and the AC could not be adjusted, because the heat was on for the whole hotel. Our room was hot and their only solution was to open the drapes. Other wise it as fine, there is easy access to transportation and plenty of options within walking distance for food"

"Everything is good here but the staff doesn’t speak good English. Restaurants close here are so expensive."

"Small room. "

"Absolutely the best hotel super friendly very upscale "

"Hotel had lots of food options which was nice. There isn’t ac, it is just one of those small humidifier machines. The rooms are very damp and musty; quite warm at night."

"Hotel was a stone throw away from Shinjuku station"

"This is my second stay at this hotel and I continue to recommend it. It is within walking distance to several subway stations, so no matter where you are going, it is just a short walk from the hotel. And, the more I explore the immediate area around the hotel, the more I discover great restaurants and stores. We ate at the hotel restaurant for breakfast nearly every day. It has something for everyone. The room was clean and comfortable. If I had one thing to complain about, it is with the clothes dryers in the hotel laundromat. The washer took 30 minutes, but the dryers took 90 and some clothes were still damp, but because others were waiting, we settled with that."

"Location was really good for us first timers in Japan. Shinjuku is a city that never sleeps. I'm glad that we can't hear the noise from the outside from the 14th floor but the ventilation is horrendous. They have centralized air-conditioning which I never really felt during our stay. Not a single cold air on my skin, so had to go to bed sometimes covered in sweat because of the heat. Sometimes, it's cooler when you step outside the room, I even joked about maybe just sleeping on the hallway to get some good sleep. Other than that, everything else is actually okay. The rooms are tiny so packing up everything you bought will be a struggle but you'll work your way around it."

"The room maintained a reasonable level of cleanliness, though we were caught off guard by the mandatory housekeeping service every three days. We prefer our personal items remain undisturbed during our stay. The hotel operates with minimal staff presence, relying entirely on self-service kiosks for check-in and check-out procedures. Unfortunately, we won't be returning due to an apparent plumbing issue that caused an unpleasant odor in the bathroom. Additionally, the thermostat proved ineffective at maintaining a comfortable temperature—the room consistently felt too warm during the evening hours. The location is also quite inconvenient, situated far from most tourist attractions and requiring over 30 minutes of subway travel each way."