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"Rooms clean & comfortable. Staff are very helpful. Food is great. "

"The hotel is in a good location with great facilities, spa, car parking, good bar. The rooms are a bit tired and could benefit from a refurb but overall it is very good value for money. We enjoyed our stay and the spa facilities and our room had a lovely view."

"Fresh and clean property, attentive staff and ideally situated in centre of town, with restaurants, pubs, shops and a theatre all close at hand"

"Great location - close to center"

"Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first. "

"travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff. Unfortunately, my experience at this hotel was disappointing. When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay. The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way. I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable. As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted. I hope this feedback helps improve the service in the future."

"Staff were good , great location"

"Good value."

"Modern and clean hotel. Good pool facilities. Functional and well-placed for Bath"