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"The hotel is outstanding in every possible way! The staff, amenities, food, helpfulness and location! I would highly recommend it!"

"Charming hotel with great customer services. Staff was very nice and helpful. Food was good for breakfast and dinner nice cafe area too. Outdoor area nice as well but it was too cold at the time to enjoy it. Hotel was clean. All I can suggest is more pillows. Thank you!"

"Great hotel"

"Would be 5+ stars if during the season "

"Amazing! Only negatives were the pool hours were short and that they charge for pool towels. Everything else was absolutely amazing. The breakfast was fresh, delicious, and had a good variety. The room was beautiful and clean. The staff was helpful and kind. Absolutely recommend to anyone but especially Americans visiting Italy for the first time. The free spa was a huge perk. "

"Great breakfast, respectful staff and lovely bedrooms but the bathroom was not in the best conditions by my picky standards but good enough for price and convenience "

"Very clean and elegant. Excellent staff, very friendly and eager to accommodate. Breakfast was great, with traditional and healthy options (bacon & eggs, yogurt & Granola, fresh juices, etc). Rooms were clean and beautifully designed, with exposed brick exterior and high ceilings. Shower was amazing with high pressure. The location is unbeatable, right in the middle of everything. I would certainly visit again. "

"Our bathroom was terrible . The water flood and take a while to drain . I can’t understand keep Room Like that . "

"From the outside this 4 star hotel does not look like what it is, a very nice and comfortable hotel. Friendly people at the reception. But, this hotel might have the best breakfast in Florence! Everything is handmade, none of the cheap crap in plastic you find many places in Italy. And the quality of what you get us amazing! And the staff are so dedicated. Highly recommended. "