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"This was a phenomenal hotel right before leaving. Almost worth staying longer. Breakfast was great tons of options, lots of food. There are several restaurants/bars on the main floor so you have options. Only downside is the terminal shuttle is not free (which isnt very clear)"

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"Excellent overall but one of three elevators was out of service for our entire stay. Many of us just carried our luggage down several flights of stairs on checkout day because the wait for an open elevator was too long. Everything else was five stars. "

"Shame about piano, singer wasn't great"

"Very conveniently located when you are flying out of or into terminal two."

"Fantastic views everything I expected and more beautiful room upgraded to a suit which was a amazing surprise staff are helpful and polite room was spotless views of London are incredible all in all a ten out of ten experience."

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."

"Great location - near shopping, Hyde park and Marble Arch. Close to public transportation and there were black cabs at the door almost every time we left. Nice room for the 3 of us we had Executive suite. Staff was wonderful."

"Beautiful modern property with excellent amenities, location and friendly helpful staff "