Puerto Aventuras Holidays from AU$3,340

We would like to extend our special thanks to Vanessa Garnika M, who truly went above and beyond during our stay. Her professionalism, kindness, and dedication made a significant difference in our overall experience. We also greatly appreciated the efforts of the housekeeping staff, who ensured our stay was comfortable and pleasant. In addition, the support provided by the reception team, business services, and the entire cleaning personnel was excellent. That said, we feel the hotel itself aligns more closely with a three-star property. Despite its upgraded rating, many aspects of the facilities appear unchanged over the years, including the furniture, utensils, cookware sets, and room interiors. Unfortunately, we also encountered a roach infestation in both our villa room and the hallway, which was concerning. Additionally, while it appears the hotel offers weekend passes to local visitors, we believe security measures should be strengthened. During conversations with other vacationers, we learned that several guests had beach towels stolen over the weekend and were later asked to reimburse the hotel for the missing items. We would recommend implementing a separate towel system for local visitors to help security improve track usage. We also personally experienced an uncomfortable situation when local visitors occupied our beach recliner while we were in the water. Improved monitoring of guest areas would help enhance the overall guest experience and sense of security.

Staff muy mala y la bebida es dividida para los manillas negras esa parte es fue la que no nos gustó

No me gustó que te quieran vender tiempos compartidos

El lugar es muy lindo pero para ser tan nuevo ya necesita reparaciones

Overall the hotel was super, we just had a bit of a pickle with breakfast the second time. The waiter saw us but didn’t assist with drinks until I got up n went to ask for coffees. But everything was very clean n tidy and I should say all the staff was pretty nice.