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"Front of house staff were best thing about the hotel. Decor was outdated & bed sheets smelt. The gym was the worst gym I’ve ever been to, wasn’t even x2 of some of the weights. Really needs addressing if the hotel is advertising a gym as an facility"

"Staff were very friwndly and helpful, always ready to help and check to know hpw you are doing."

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime flight. Thank you! "

"Happy with my stay, good location and value."

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "

"Room was clean and well appointed. Excellent sound insulation. Bed good but pillows a little hard. Breakfast fin. Brasserie bar gets very busy in the evening. Parking very reasonably priced. "

"Great location near Heathrow Airport Terminal 5 and very convenient on the bus route. Staff were friendly and breakfast was really good with plenty of choices. The only issue was the air conditioning wasn’t very effective and we needed an extra heater. Overall, a good stay."

"Pleasant staff, great fish/chips, beautiful location on the banks of the Thames. Lousy local taxi service, however."

"Great location and lovely accommodation. "