4/10 Poor
Julie
Travelled with family
30 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities
We booked 3 Biggy Rooms a month ago .to celebrate my 70 th Birthday
These are the more expensive rooms .with River views in The Main House
On check in we were given two Biggy Rooms and one room across the car park .
A dog friendly room ,we have no dog !
The room smelt of dog and a ,dog barking in the room next dioor.and I am allergic to dogs !
So went to reception and requested to be moved to a Biggy room in the main building .
We were told they were full no rooms available
Not avery helpful member of staff on reception was rather rude and said rooms were allocated and basically insinuated it was just t .
I then said could i have a discount as this was s not the room I had booked and the response was
they couldn’t do that .
Suddenly two rooms became available!
Cozy room and a comfy room !
Again both inferior rooms .
I took the comfy room as it was in the main house and not too far from my 2 sisters rooms .
I feel the the reception manager should have apologised and maybe offered a discount .
It is a shame as the rest of the staff we encountered were lovely
My sister who paid for this night was the one who apologised
She was the first to arrive and there were two different retention staff ,Eho were both friendly .
However there was no mention then that the original booking could not be honoured .
Will we be back .Yes as we enjo going to the Sonning Theatre performances .
But on booking I will contact the hotel and make sure we will be in the rooms requested .
Julie
Stayed 1 night in Mar 2024
