Pencaitland Hotels, Edinburgh

"Clean, great service! I’d come back and recommend any time."

"Perfect for a short stay. Fantastic location for catching the tram into the city."

"Nice hotel, well located. Clean and great breakfast. Only complaint is the cleaning staff was super loud yelling up and down the hall"

"Great location, great value and spotless hotel."

"Our room was a converted holding cell with bars still on the window. It had a toilet and shower and was pretty small, but they did an excellent job with the space, lots of hooks, drawer under the bed, a fair amount of shelves and lots of mirrors to make it feel bigger. Great bed! I also appreciated them putting us on the ground floor since the lift was out and we're in our 70's."

"Great Breakfast! "

"The room had no facial tissues. When I asked at the front desk for a box of tissues, I was told that tissues are not provided, and I should use the toilet paper! The thinness and texture of toilet paper is NOT a suitable substitute for facial tissue. I went to a convenience store to buy my own tissues."

"I want to leave feedback regarding the customer service experience at the Holiday Inn, specifically near the Starbucks area. First, I do want to acknowledge that there were two Indian women working in the Starbucks area who were very kind, respectful, and professional. They treated customers with courtesy, and I appreciated their positive attitude. However, the manager with white hair overseeing that area had an extremely rude and dismissive attitude. I felt completely unwelcome during the interaction. Her behavior toward me came across as irritated, cold, and disrespectful. What made the situation more upsetting was noticing the difference in how she interacted with other customers. I observed her smiling and being pleasant with white guests, while her attitude toward me as a Black customer felt noticeably different and dismissive. Whether intentional or not, that is how the interaction came across to me, and it left a very negative impression. Customer service should be respectful and professional toward everyone. Unfortunately, the behavior from that manager reflected poorly on the hotel experience overall."

"They finally finished construction and the place is 100% better and looks modern but in a rustic sort of way. Staff is wonderful especially Shaha who checked me in and worked with me to give me a great weeks stay."