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"A very nice hotel. Lovely clean and warm room. A good supply of towels and hot water. Staff were very friendly & helpful. Breakfast was amazing.....such a wonderful choice. Will definitely stay there again. "

"Breakfast was great. Wonderful location. Just minutes from the train station and the Roman walls."

"Staff very friendly and helpful. Comfortable reception and dining area. Stayed on a one bed suite room which was good for a young family (2 adults, 2 children). Swimming pool recently renovated on 2024 and is a nice addition to the stay."

"Great location, great service. Best hotel I’ve stayed at in York. "

"Great location and bar staff. That’s all. The shower fell apart. Tiny shower! The room wasn’t clean and the drains kicked out a constant egg smell in our room. The cleaners did half a job most days - we had stains up the walls, no shower gel topped up for four days, dirty mugs not changed for two days and got into bed one night to find a hangar and a pile of rubbish they’d collected and left on the bed. Disappointing for a Hilton and not worth the money. "

"Breakfast was very good. Afternoon lounge was lovely too"

"Tip top"

"The room was clean, overlooked a lovely garden. The pool and spa were excellent. The food was good. The staff were well trained and knowledgeable especially the restaurant staff who knew all about different dietary requirements and were able to give clear information. "

"Informed main desk that the room was stale and bathroom sink smelt of drains - not sure anything was done. On last day, our room wasn’t cleaned and had to get fresh towels - prompt response. The drinks machines in breakfast area are not good. Multiple selection of drinks contaminates other drinks. Tea tasted of chocolate! Never used again. Breakfast selection good, but our daughter (coeliac) had little choice and avoided food Staff helpful and very good, but noticed some stress from demand by other people (when serving at the bar was not quick enough)"