Top Hotels Near Moc-Che in Playa del Carmen from AU$128

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"We came to the hotel and they were very rigid with the room (it said it holds 4 but they wouldn't honor it bc expedia switched it to 2ppl when we booked). We had called beforehand and they had said we didn't need to worry. So we had to book a whole other room which we did bc it had already taken 3 hours at reception and our kids were done. One room was great but one smelled horribly of urine. They refused to switch our room and kept offering to switch the linen which I kept telling them wasn't helping. The pools and facilities are amazing and the staff super helpful so i'm not giving a one star. "

"We went with a large friend group 19 of us in total. The resort was perfect for us, everyone enjoyed it (44-68). All the staff were amazing. The resort was very clean and well maintained. The daily room refresh always made our room very clean. Within our group we did three different excursions booked through Margarita. Our group thoroughly enjoyed them. Tulum+Cenotes, Catamaran, Reef Snorkeling. The activities team is amazing. There are low energy to high energy activities. Most of our group are early risers so activates ending by 11PM was perfect for us. We enjoyed the morning tai chi, yoga, stretching with Viri; volleyball games, aquafit, crazy games with Susana, Victor and Moises and all the evening shows. The lounge chairs under netting by the beach were our go to spot in the morning. We didn't find we need to secure any early and just used them while we were there. The only area that was very busy for chairs was around the pools. Every day we enjoyed the pizza (or Tacos on Tuesday) by El Charro, it was great as a snack. The Mexicano was a favourite amongst our group. The hidden gem for food for me was the sushi bar. This is part of the Japanese restaurant and cannot be booked in advance but is walk in. It was never very busy when I was there, I'm not sure if many realized you could just walk into it. If you enjoy Sushi I would recommend checking it out. We'd start each day with a mimosa during breakfast and try the drink of the day afterwards."

"Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices"

"Staff was amazing, the rooms were OK but a bit outdated. "

"Awesome place to stay and relax. The beach wasnt as nice but the 7 pools they had there made up for it. A+++ on the food "

"Amazing hotel. Third time back. Would go again."

"Great hotel, wonderful staff and facilities. I gave 4 stars because the food was really expensive. I understand a mark up but the cocktails are $30 and over $200 for a steak at the Sands Beach Club. A bottle of champagne was over a $1,000. Come on guys….."

"Great property. Staff was amazing! Fernanda and Christian were wonderful."