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Fairmont Heritage Place Mayakoba

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Luxury
VIP Access
5.0 star property
10

Exceptional

Tranquil escape with personalised luxury

Serene and stylish, this property offers spacious villas amidst lush surroundings, perfect for a tranquil escape. Enjoy personalised butler service, multiple pools, and fine dining with breathtaking views.

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$1,693
includes taxes & fees
1 June - 2 June

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Room options

View all photos for Villa, 3 Bedrooms (Penthouse)

Villa, 3 Bedrooms (Penthouse)

Villa, 3 Bedrooms (Penthouse)

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Villa, 4 Bedrooms (Penthouse)

Villa, 4 Bedrooms (Penthouse)

Villa, 4 Bedrooms (Penthouse)

  • Garden view
  • 585 sq m
  • 4 bedrooms
  • Sleeps 10
  • 3 King Beds and 2 Single Beds

View all photos for Villa, 3 Bedrooms (Garden)

Villa, 3 Bedrooms (Garden)

Villa, 3 Bedrooms (Garden)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 287 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Villa, 3 Bedrooms (Middle floor)

Premium bedding, free minibar items, in-room safe

Villa, 3 Bedrooms (Middle floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 428 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

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The price is AU$773
includes taxes & fees
2 June - 3 June
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About the area

Located in Playa del Carmen, Fairmont Heritage Place Mayakoba is on a private beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Tres Rios Ecopark and Maroma Beach are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    15 min drive - 9.5 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    16 min drive - 9.9 km
  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    18 min drive - 12.6 km
  • Xcaret Eco Theme Park
    Xcaret Eco Theme Park
    28 min drive - 19.7 km
  • El Camaleón Mayakoba Golf Course
    8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    48 min drive

Restaurants

  • Restaurante Bistro
    12 min drive
  • Restaurante Azul
    11 min drive
  • Frida
    11 min drive
  • Las Brisas Restaurant & Lounge Bar
    4 min drive
  • La Laguna
    1 min drive

About this property

Fairmont Heritage Place Mayakoba

  • Luxury family-friendly resort near Tres Rios Ecopark
  • Located close to Mamitas Beach and Playa del Carmen Main Beach, Fairmont Heritage Place Mayakoba provides a golf course, a beach bar and a corner/local shop. With a private beach, free beach cabanas and beach massages, this resort is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a body wrap and a manicure/pedicure at Fairmont Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Mexican cuisine and more. The health club offers fitness classes and yoga classes; other things to do include snorkelling, archery and beach volleyball. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • 2 outdoor pools and a children's pool, along with pool umbrellas
    • Free self-parking
    • Full breakfast (surcharge), free bike hire and 4 outdoor tennis courts
    • A free beach club on-site, an electric car charging station and supervised childcare (surcharge)
  • Room features
  • All guest rooms are individually furnished, and boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Extra amenities include:
    • Highchairs, baby baths and children's slippers
    • Hypo-allergenic bedding and free cots/infant beds
    • Designer toiletries, shower/bath combinations and hairdryers
    • Wardrobes/cupboards, patios and separate sitting areas

All-inclusive details

  • All-inclusive room rates at Fairmont Heritage Place Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 3 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Café Maya
  • Ki beach Bar Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Pilates classes
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Snorkelling
  • Water sports equipment
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 11 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Free minibar (limited items)
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 31.76 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Pet fee: USD 31.76 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 008-007-006586/2025

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Fairmont Heritage Place Mayakoba have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Fairmont Heritage Place Mayakoba?

As of 18 May 2026, prices found for a 1-night stay for 2 adults at Fairmont Heritage Place Mayakoba on 1 June 2026 start from AU$1,693, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Heritage Place Mayakoba pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 31.76 per pet, per day. Service animals are exempt from fees.

How much is parking at Fairmont Heritage Place Mayakoba?

Self-parking is free at this property.

What time is check-in at Fairmont Heritage Place Mayakoba?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Fairmont Heritage Place Mayakoba?

Checkout is at noon.

Are there all-inclusive benefits at Fairmont Heritage Place Mayakoba?

Some rate plans available at this property are all-inclusive.

Where is Fairmont Heritage Place Mayakoba located?

Nestled on the beach, this Playa del Carmen resort is within 6 mi (10 km) of Tres Rios Ecopark, Maroma Beach and Playa del Carmen Main Beach. Mamitas Beach and Quinta Avenida are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont Heritage Place Mayakoba Reviews

10

Exceptional

10

Cleanliness

10

Amenities

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 26 reviews
Rating 8 - Good. 2 out of 26 reviews
Rating 6 - Okay. 0 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

Reviews

Verified

10/10 Excellent

Anjalee

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy. Two tiny things that could use some improvement: 1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too. 2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon. Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Joselyn Gisselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, felt safe at all times. The service was excellent and the staff is just amazing.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Yasmeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and spacious villas. We can’t wait to go back.
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Only issue was not having enough golf carts to transport guests.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
This is a strong recommend. Note that there is a $100/day resort fee that isnt transparent upfront. But this place is a really strong recommend. I would go back in a heartbeat
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Probably the nicest hotel I've stayed at in this hemisphere.* We stayed in a penthouse suite in the Fairmont's Heritage Place area. The place was immaculate, quiet, spacious, with a great modern kitchen. An in suite bathroom for each of three rooms, and an extra powder room. There are beautiful pools *everywhere*, never crowded. The beach is maybe a 15 minute walk or 5 minute bike ride away. The bikes are well maintained, but single speed, so I had to adjust the seat height to get enough leverage (as a 70 year old) to go up the slight hills. The grounds are beautiful, with interesting wildlife. You can take a boat ride around Mayakoba and see the whole area. The staff is incredibly helpful and can arrange anything you want to do, either in Mayakoba or nearly Playa del Carmen. Definitely a rare experience. (1) The Four Seasons Hoi An in Viet Nam is probably still number one ever, but that's an impossible bar to exceed.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

LEIDY

Liked: Cleanliness, property conditions & facilities
s
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
Stayed 6 nights in Feb 2022
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Stayed 7 nights in May 2022
Verified

10/10 Excellent

Juan Jose

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Neeraj

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Precios elevados para el servicio otorgado

Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio
Stayed 5 nights in Mar 2021
Verified

10/10 Excellent

John

Liked: Cleanliness
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Nick

Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Jonathan

Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ali

Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Ardie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Monica

Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Marvin

Stayed 4 nights in Aug 2023