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Reviews of Portsea Village Resort

4 out of 5
Portsea Village Resort
3765 Point Nepean Road, Portsea, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 96 reviews" "
Rating 8 - Good. 34 out of 96 reviews" "
Rating 6 - Okay. 6 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenton

Liked: Amenities
Awesome
Stayed 2 nights in Nov 2023
Response from Jo on 2 Dec 2023
Hi BrentonThank you for your kind review. We look forward to seeing you in the future.Kind regardsJo

10/10 Excellent

YL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jo on 4 July 2023
Thank you for your review. We are glad you enjoyed your visit to Portsea Village Resort and look forward to seeing you in the future.Kind regardsJo

10/10 Excellent

Terrence

Liked: Staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2023
Response from Jo on 16 May 2023
Hi TerrenceThank you for your kind words. Please do not hesitate to contact us if you would like to check availability in the future.Kind regardsJo Higgins

8/10 Good

SANDY

Travelled with partner
Liked: Cleanliness, staff & service
This property is in a very good location. The room was satisfactory except that it did not have a table and chairs. Essentially it was a bedroom with very limited space. But, everything else was excellent. Staff were excellent. They were very friendly and professional.
Stayed 3 nights in Feb 2023
Response from Jo on 3 Mar 2023
Hi Sandy Thank you for your review. We do have a variety of accommodation available. Our king superior rooms are suitable for quick stays for the budget conscious. Our one bedroom apartments are fully self contained and have balconies overlooking our pool and courtyard and may be more suitable if you stay with us again. Kind regardsJo

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was really good. The staff were lovely and particular Ange who made our stay very pleasant. Thank you.
Stayed 2 nights in Feb 2023
Response from Jo on 16 Feb 2023
Thank you much for your kind words.We look forward to seeing you again in the future.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities
Staff extremely friendly and helpful.
Stayed 2 nights in Feb 2023
Response from Jo on 16 Feb 2023
Thank you for your kind words.We look forward to welcoming you in the futue.

10/10 Excellent

Shishan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a great location connecting to pier, fishing site, national park, nice cafe and bus stop. The village offers you a sunshine and leafy living environment. You will love to stay for a long weekend.
Response from Angela on 23 Dec 2022
Good morning Shishan, thank you so much for this great review. It was lovely to have you stay here with us. We hope to see you again in the future. Kind regards, Angela Goodwin.

6/10 Okay

Alicia

Travelled with family, Travelled with group
Liked: Amenities
The property was in a great location. The main areas were locked when reception closed so there wasn’t very much communal space. If you are going to put people in a one bedroom no balcony room then at least have communal areas accessible.
Stayed 2 nights in Aug 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service
Great location and facilities. The staff are exceptional, friendly and always helpful.
Stayed 2 nights in Jun 2022
Response from Jo on 13 June 2022
Hi Christine A pleasure having your family stay. Kind regards Jo

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe and quiet. Staff friendly and helpfull.
Stayed 2 nights in Apr 2022
Response from Jo on 9 Apr 2022
Hi Karen Thank you for your review. We are glad you enjoyed your stay. Kind regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, quiet, seaside and homely.
Stayed 2 nights in Mar 2022
Response from Jo on 1 Apr 2022
Hi Jessica Thank you for your kind comments. We look forward to hosting you another time in the future. Kind regards JoHiggins

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Very small room and was not cleaned at all during our stay. Looked under the bed and found rubbish left from previous guest....
Stayed 2 nights in Mar 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
very small and uncomfortable room.
Stayed 2 nights in Mar 2022
Response from Jo on 13 Mar 2022
Dear Guest Thank you for your feedback. Our king superior rooms are compact and are perfect for short overnight stays. Our one, two and three bedroom apartments are very spacious and much more suited to longer stays. Please do not hesitate to contact us if you require any further information. Kind regards

8/10 Good

Juliet

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Restaurant and bar closed till the end of the week. Despite big sign outside advertising dinner and happy hour. Very misleading. The gardens were well looked after. Pool area was great. Rooms tired. Aircon not able to be used at night as pump noisy. Dryer broken. Staff lovely
Stayed 2 nights in Feb 2022
Response from Jo on 13 Mar 2022
Dear Guest We do appreciate your feedback and always endeavouring to improve our customers experience. the restaurant is a separate business to our accommodation. Thank you for drawing attention to the dryer malfunction - it has been replaced with a new dryer. Kind regards Jo Higgins

10/10 Excellent

JodiAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, easy checkin. Great apartment. Would loved to haver stayed longer.
Stayed 1 night in Jun 2021

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was undercover and secure. Hotel was across the road from the ocean and walking distance to a few cafes and portsea hotel.Hotel was clean and modern. King superior room was very small 12sqm. Most restaurants and shops were closed as we stayed on a Monday.
Stayed 1 night in Jan 2021

10/10 Excellent

James

Liked: Cleanliness, room comfort
Staff were amazing!!!
The hotel experience was amazing, greeted by very welcoming staff. The room was excellent and well presented. We will be back!!!!😊
Stayed 2 nights in Jun 2020

10/10 Excellent

Jrod, Melbourne

Liked: Cleanliness, amenities
Excellent location, heated pools for winter, friendly staff, great for families. What's not to like?
Stayed 1 night in Jun 2020

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, room comfort
Amazing stay
Had an amazing stay once again! Booked 2 bedroom family apartment. Very spacious, clean, modern and compfy furniture. Had everything we needed. Restaurant was also great too. Will be back again for sure. Great staff and customer service
Stayed 2 nights in Jun 2020

8/10 Good

Sandy, Melbourne

Travelled with group
Liked: Cleanliness, amenities
My room was very small along with the indoor pool. Great customer service.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean. Staff were very friendly. Restaurant food was well prepared.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

NEIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom apartment was very spacious and well equipped. It’s in a great location across from the Portsea pub.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, friendly and helpful staff. great views and enjoyable evening in the restaurant
Stayed 1 night in Oct 2019

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portsea stay
Friendly staff, great pool area. Quiet location perfect for a family trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Was upgraded on checkin and had an apartment overlooking the beach
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aspect of the apartment plus it was large and spacious. It was a shame we could not spend more time.
Stayed 1 night in Oct 2019
Response from JD on 9 Oct 2019
Thank you for your review and we are glad that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness
Great service on check in and perfect location will definitely come back
Stayed 1 night in Sep 2019
Response from Reception on 9 Oct 2019
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reception on 9 Oct 2019
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reception on 9 Oct 2019
Thank you for your review, we are glad you enjoyed your stay.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried ringing reception for over half an hour and then we tried the main number. We had no answer. Very disappointed with service. We had to go down to reception to ask for room service. The bed was just 2 beds pushed together with a great big lump in the middle. Not comfortable at all. When we checked out the receptionist didn’t even bother to ask how our stay was. We will never go back.
Stayed 1 night in Aug 2019
Response from Reception on 9 Oct 2019
We apologise that reception didnt get back to you as we had an extremely busy night that night. Our beds are King zip beds which you will find in most large accommodation venues as this way they can be versatile. Thank you for your review.

10/10 Excellent

Benji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything you could want here and close to the water and the restaurant was amazing food
Stayed 2 nights in Aug 2019
Response from Jen on 21 Aug 2019
We are pleased that you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and amenities. Close to beach good location. But very dusty smell and thick dust behind bedside draws. I pulled draws out to plug phone charger in and there was thick dust on floor and a few spider webs, causing me to cough and sneeze.
Stayed 2 nights in Aug 2019
Response from Jen on 21 Aug 2019
Thank you for your feedback which will be passed on to our housekeeping staff.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Winter weekend away
Rooms were good size and comfortable. Close to Point Nepean National Park. Location just across from Pier. I thought it was overpriced. Did not enjoy their Restaurant.
Stayed 2 nights in Jul 2019
Response from JD on 21 Aug 2019
Thank you for staying with us at Portsea Village. We are sorry that you didn't enjoy our restaurant. We would appreciate a bit more feedback so that we could look at ways to improve. Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate location, good facilities and 2 bedroom apartment very spacious, would highly recommend.
Stayed 1 night in Jul 2019
Response from JD on 21 Aug 2019
We are pleased that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about Portsea Resort. Location, staff and the facilities.
Stayed 2 nights in May 2019

8/10 Good

Shing Ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
very nice stay, great area. but if you need to have something for lunch/dinner, you will need to travel back to the city. Their restaurant not open everyday.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service... food and drinks on site... fun location ....
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location and facilities regardless of the weather
Stayed 2 nights in Dec 2018
Response from JD on 18 Dec 2018
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the restaurant was excellent, the food delicious and overall presentation great
Stayed 1 night in Dec 2018
Response from JD on 18 Dec 2018
Thank you for your comments on our restaurant. We'd love to see you back again soon!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from JD on 18 Dec 2018
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Customer Service on 21 Nov 2018
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Customer Servie on 21 Nov 2018
Thank you for your review

8/10 Good

John Bailey, Doncaster

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Customer Service on 21 Nov 2018
Thank you for your review.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, plenty of room and great facilities
Stayed 1 night in Oct 2018
Response from Customer Service on 21 Nov 2018
Thank you for your review.