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Reviews of Mercure Melbourne Doncaster

4 out of 5
Mercure Melbourne Doncaster
6 TOWER STREET, Doncaster, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 111 reviews" "
Rating 8 - Good. 30 out of 111 reviews" "
Rating 6 - Okay. 6 out of 111 reviews" "
Rating 4 - Poor. 4 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rochel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was a god experience with friendly staff and great service. The rooms were clean although it can be better with an additional bench in the room or bathroom to place bags. It’s close to a shopping centre with a range of options for eatery. Overall was a very pleasant stay.
Stayed 2 nights in Apr 2024

8/10 Good

Wun Tong, Kowloon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emmi, Executive Assistant Manager on 4 Apr 2024
Hi Wun Tong,Thanks for reviewing our hotel. We hope to see you again soon.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Early check in and complimentary food
Stayed 5 nights in Mar 2024
Response from Emmi, Executive Assistant Manager on 27 Mar 2024
Dear Emma,Thank you for your review of our hotel. It is lovely to read about your experience with us and we look forward to welcoming you back soon.

6/10 Okay

Christina

Liked: Property conditions & facilities
No valet parking Car / hotel entry difficult to find even with GPS No shower cap Long walk from room to lifts. Restaurant staff and food were very good Check out guy very helpful
Stayed 1 night in Mar 2024
Response from Emmi, Executive Assistant Manager on 27 Mar 2024
Dear Christina,Thank you for reviewing our hotel. It is great to read about your experience. Please note that we do have guest amenities available on request either by calling the team, or ordering via the QR code in the room for items such as shower caps.

10/10 Excellent

Janet, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmi, Executive Assistant Manager on 9 Mar 2024
Hi Janet.Thanks for rating our hotel.

10/10 Excellent

Paul

Stayed 4 nights in Jan 2024
Response from Emmi, Executive Assistant Manager on 5 Feb 2024
Hi Paul,Thanks for reviewing our hotel.

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, shopping centre next door. Service for breakfast and coffee painfully slow
Stayed 2 nights in Jan 2024
Response from Emmi, Executive Assistant Manager on 5 Feb 2024
Hi Anthony, Thanks for reviewing our hotel. We have passed the relevant feedback on to our team for follow up.We hope to see you again soon.

8/10 Good

ANTONIO

Stayed 2 nights in Jan 2024
Response from Emmi, Executive Assistant Manager on 5 Feb 2024
Hi Antonio,Thanks for your review of our hotel.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with fantastic staff
Stayed 5 nights in Dec 2023
Response from Emmi, Executive Assistant Manager on 31 Jan 2024
Hi Jason,Thanks for your lovely review - we are delighted to read about your experience with our hotel & team.We hope to see you again soon.

8/10 Good

Wai Pong Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free distill and sparkling water
Stayed 6 nights in Dec 2023
Response from Emmi, Executive Assistant Manager on 31 Jan 2024
Dear Wai Pong Vincent,Thanks for your review about our hotel. We are thrilled to read that you enjoyed the ability to refill both still & sparkling water at our restaurant complimentary during your stay.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emmi, Executive Assistant Manager on 17 Dec 2023
Hi Roger,Thanks for rating our hotel. We hope to see you again soon.

6/10 Okay

Azim

Disliked: Cleanliness, staff & service
Poor reception staff
Stayed 1 night in Dec 2023
Response from Emmi, Executive Assistant Manager on 17 Dec 2023
Hi Azim,Please allow me to apologise that we fell short on your expectations during your stay. Please don't hesitate to reach out should you require any further assistance.

10/10 Excellent

Bola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanx for making my days
Stayed 2 nights in Nov 2023
Response from Emmi, Executive Assistant Manager on 30 Nov 2023
Hi Bola,Thanks so much for reviewing our hotel!We hope to see you again soon!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean comfortable especially the king size bed. Great city view. Room was small but suited us . Friendly staff
Stayed 7 nights in Nov 2023
Response from Emmi, Executive Assistant Manager on 18 Nov 2023
Dear Peter,Thanks for your review. It is so wonderful to read about your experience with us! We do hope to see you again soon!

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing -
We had a pleasant greeting on arrival and were provided with a delicious gift for my daughter when the Manager on duty became aware that it was my daughter's birthday. It was such a lovely gesture and great beginning to our little staycation.
Stayed 2 nights in Sep 2023
Response from Emmi, Executive Assistant Manager on 27 Oct 2023
Hi Tania,Thanks for taking the time to review your stay! It is lovely to see you had a wonderful stay & that your daughter enjoyed her birthday! We hope to see you again soon!

10/10 Excellent

Alanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Mercure Doncaster. The room was clean, staff were lovely and the outdoor area would be great on a nice day. The only thing I didnt like was that the room service menu was a bit expensive, and the overnight menu is very limited and there was no answer when we tried to order something at midnight after returning from a function.
Stayed 1 night in Sep 2023
Response from Emmi, Executive Assistant Manager on 27 Oct 2023
Hi Alanna,Thanks for taking the time to provide your feedback - we have raised this feedback with the team for review. We hope to see you again soon!

4/10 Poor

Margaret

Stayed 1 night in Jul 2023

8/10 Good

Basil, Fairhaven

Liked: Amenities
Fine hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only concern was mattress was way too soft
Stayed 3 nights in Jul 2023

10/10 Excellent

Tharindu

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So easy to stay here
This is a great hotel & location for business travellers, a few blocks away from the freeway & a direct bus route to the city CBD, for those users of Apple Products or in need of Office works & or Bunnings they are all a short walk, with Westfields right next door & a abundance of dining locations its an easy place to stay, the room sparkled with cleanliness when I arrived and this was consistent for my time there, I'm now going to use this location on all of my visits to Melbourne
Stayed 3 nights in Jun 2023

10/10 Excellent

Rishabh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for business stays and occasional family getaways.
Stayed 1 night in Jun 2023

4/10 Poor

Gianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got allocated a disability room (we have no disability’s) tiny window over carport (we booked a city view) hardly and vanity to hold toiletries bag and one small bathroom mirror. Clean and lock room button lights up at night on the wall facing the bed. Alarm went off at 1am (we did not set this) overall so disappointed with our stay
Stayed 1 night in Jun 2023
Response from Ben Tafreshi on 25 June 2023
Dear Gianna,Thank you for taking the time to tell us about your experience at the Mercure Melbourne Doncaster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Warm regards,Ben TafreshiFront Office Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Ben Tafreshi on 25 June 2023
Thank you

8/10 Good

Daniel

Stayed 2 nights in May 2023
Response from Ben Tafreshi on 25 June 2023
Thank you

10/10 Excellent

Jacob

Stayed 1 night in Apr 2023
Response from Ben Tafreshi on 8 May 2023
Much appreciated

8/10 Good

Michelle

Stayed 1 night in Apr 2023
Response from Mercure Melbourne Doncaster on 8 Apr 2023
Dear Michelle,Thank you for choosing to stay at Mercure Melbourne Doncaster, I am so glad to see you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Grace, Front Office Manager

10/10 Excellent

Snezana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2023
Response from Mercure Melbourne Doncaster on 8 Apr 2023
Thank you so much for staying with us at Mercure Melbourne Doncaster! I am so glad to see you have a great stay and we look forward to welcoming you back again soon. Warm Regards, Grace, Front Office Manager

10/10 Excellent

Janet

Stayed 2 nights in Feb 2023
Response from Ben Tafreshi on 8 May 2023
Much appreciated

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Room not ready when told it would be, no concierge available for bags, room service menu not suitable for allergies and intolerances
Stayed 1 night in Mar 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfy beds, awesome food and quiet with very easy parking
Response from Mercure Melbourne Doncaster on 19 Jan 2023
Dear Greg, Thank you so much for your feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Ainsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just discovered this little gem in Doncaster. We will definitely be back to enjoy the pool and stay in clean & fresh accommodation. Great location.
Response from Mercure Melbourne Doncaster on 19 Jan 2023
Dear Ainsley, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and room amenities absolutely perfect for my stay in December. Fabulous view of ranges. The best mattress I have ever slept on!
Response from Mercure Melbourne Doncaster on 19 Jan 2023
Dear Jane, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design
Response from Mercure Melbourne Doncaster on 19 Jan 2023
Dear Harry, Thank you so much for your feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for clean, modern hotel.
Very pleased with the comfort, cleanliness, and location of the Mercure Melbourne Doncaster hotel. Also great to be walking distance to Doncaster Shoppingtown. Only slight annoyance was that I thought the $25 for parking per night was a bit steep.
Stayed 2 nights in Jan 2023
Response from Mercure Melbourne Doncaster on 19 Jan 2023
Dear Anthony, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Adriano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was modern and presented well. Great customer service with clean rooms.
Stayed 1 night in Jan 2023
Response from Mercure Melbourne Doncaster on 12 Jan 2023
Dear Adriano, Thank you for taking the time to share feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us. We look forward to welcoming you back in the future! Warm Regards, Grace Taylor Front Office Manager

8/10 Good

TANG CHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design hotel, stunning view on the valley if staying on the top floor.
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Tang Chi, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and modern with a comfortable bed. The check in process was simple. The only two things which were a little annoying was that there wasn’t enough coffee in the room and the car parking system doesn’t work. The breakfast was good value too and lots of selection.
Stayed 1 night in Dec 2022
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Emma, Thank you so much for taking the time to provide feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

8/10 Good

graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping and transport, good views from rooms and common areas.
Stayed 2 nights in Dec 2022
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Graham, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 Excellent

Rylee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing. But I had a baby so would have like a microwave in the room.
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Rylee, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 Excellent

Lynda

Stayed 1 night in Dec 2022
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Lynda, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how everything was so easy
Stayed 1 night in Nov 2022
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Robert, Thank you so much for taking the time to provide feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Doncaster Westfield and close to other venues we had to visit.
Stayed 3 nights in Nov 2022
Response from Mercure Melbourne Doncaster on 5 Jan 2023
Dear Joan, Thank you so much for taking the time to provide feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

8/10 Good

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with the room but unfortunately we would’ve expected at least a bar fridge with cold bottles of water and tea and coffee making facilities in room. Very disappointed when we approached management and they said you can get water and coffee from the restaurant. This is not acceptable for guests to have to rely on the opening hours of a restaurant to have a tea or coffee or at the very least a drink of water which isn’t directly from the bathroom tap. When we approach management about this they said you’ll have to pay for your coffee is not acceptable for a hotel which is pride in itself on its star rating and amenities and customer service. The manager then said don’t worry will do it for you complimentary, we said then declined the offer as we were quite annoyed by his reaction.
Stayed 1 night in Nov 2022
Response from Mercure Melbourne Doncaster on 14 Nov 2022
Dear John, Thank you for taking the time to share feedback regarding your recent stay with us at Mercure Melbourne Doncaster I am sorry to see we didn't quite hit the mark on this occasion.I would especially like to apologise for the experience you had when trying to get a coffee during your stay as this is not the level of service we set out to provide. All of our guest rooms have tea and coffee making facilities and sachets provide in the console underneath the TV I apologise that this was not communicated to you during your stay. As part of our sustainability goals we are a single use plastic free hotel, and provide filtered still and sparkling water in refillable glass bottles from our bar area, however we do deliver these to the room on request, and again I am sorry our communication has let us down on this occasion. I do hope we can welcome you back again in the future for a more seamless experience. Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

NAGY

Stayed 3 nights in Nov 2022

8/10 Good

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed. We had to keep extending due to a relative that was sick in hospital and the staff were very accomodating. The parking is a little problematic, wanted $60 on the credit card every time we drove out even though it was included in our package. We were very comfortable and the staff are lovely. The funeral is next week so we have recommended the hotel for our intestate relatives to stay at.
Stayed 2 nights in Oct 2022
Response from Grace on 29 Oct 2022
Dear Narelle, I am glad to see you enjoyed your stay overall, I will share your kind words with the rest of the team. I am sorry you had issues with the car park during your stay, however thank you so much for your feedback so that we can improve in the future.Warm Regards, Grace Taylor Front Office Manager

10/10 Excellent

Lee

Stayed 5 nights in Oct 2022

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new
Stayed 1 night in Oct 2022
Response from Grace on 29 Oct 2022
Dear Margaret, I am so glad to see you enjoyed your stay at our newly built hotel! We hope to welcome you back again in the future. Warm Regards, Grace Taylor Front Office Manager

6/10 Okay

Tsz Ching

Travelled with family
Disliked: Cleanliness
The room was not throughly cleaned. The chair and lounge had crumbs and white markings. No slippers were available.
Stayed 1 night in Oct 2022
Response from Grace on 29 Oct 2022
Dear Tsz Ching, I am just writing to say thank you for passing on feedback from your recent stay with us. We can’t improve unless we know what areas are letting us down, so I sincerely appreciate you bringing the issues you encountered to our attention. Your feedback regarding the issues in the room have been passed onto our housekeeping team. We will continue to work on the areas that you have outlined, and hope that we are given the opportunity to welcome you back in the future.Warm Regards, Grace Taylor Front Office Manager