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Room was clean and spacious. Staff were helpful with our late check in and accommodating with our late check out request. Very positive stay. Would happily stay again if needing accommodation in the area.
Bree
Stayed 1 night in May 2024
Response from James- Motel Manager on 6 May 2024
Hello, ClaireThank you so much for your comment, hope to see you next time.Best regards
The bathroom had mold in the shower and around the internal and external corners of the shower basin.
The bathroom didn't have hooks or towel rails to hang the bath towels.
The entrance area around of the building where the hotel room was, smelt of urine.
The door handle of the building - which was supposed to be for security - where the room was, was broken and virtually hanging of the door.
The ironing board didn't have a cover.
I received a call to confirm my arrival time and was told that because I hadn't arrived by 7pm my booking was cancelled.
Richard
Stayed 1 night in Jan 2024
Response from Pamela - Motel Manager on 2 Feb 2024
Dear Richard,Thank you for the feedback.The door handle was fixed (again) the following day as I noticed it on my morning walk around of the property. I am looking at changing the door handle completely as guests continuously try to turn the handle once they have opened the door which in turn is actually damaging the door handle.I had made multiple phone calls to confirm your arrival time as we do close at 7pm. We would have arranged for an afterhours check in process to be completed. Please be aware that the receptionist does not get paid overtime, so they are on a strict finish time. If you do prefer a person check in, I would advise booking at 24 hour accommodation places like the Novotel which is across the road.I would suggest that when booking smaller accommodation places to check booking conditions, although we are located in Metro Melbourne, a 24 hour reception is not required as we are only 33 rooms and sell out often.If you choose to stay with us again in future, I hope you have a better experience.
The large room with all the necessary accessories, milk, biscuits, shampoo, conditioner.
One of the lights needs a new globe, a little more hot water pressure.
Overall a good stay with a comfortable bed. Thanks.
Upon arrival, our allocated room had not been cleaned or made up and it was too late in the day to do so. We were allocated to another room which was on the Bell Road side and very noisy. The bed in this room was also very uncomfortable.
The next day, we were shown to our new room (different from previous check in room) but the TV didn't work and could not be fixed, so we were then moved to yet another room! 4 different room for a 4 night stay, having to pack and unpack all our luggage each time. Nor t happy but at least the staff was very helpful and we did get one night refund.
Claude
Stayed 4 nights in Jan 2024
Response from Pamela - Motel Manager on 3 Feb 2024
Dear Claude,Thank you for the feedback.It is unfortunate that the room was not made up, it was missed by the Housekeepers and the receptionist on is heavily pregnant, if she wasn't she would have made it up in a heartbeat.The room type booked was a Standard room and a majority of them are upstairs facing Bell St. Thank you for acknowledging that we still did endeavour to ensure the remainder of your stay was comfortable.
8/10 Good
Adam
8 Jan 2024
Adam
Stayed 1 night in Jan 2024
6/10 Okay
Josiah
Business traveller
2 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really convenient location, decent size room, and bathroom amenities were a nice touch. However, kitchen was a bit limited (could have used a sink, or more bench space), and the promised free wifi did not work.
Josiah
Stayed 2 nights in Dec 2023
2/10 Terrible
Ravi
27 Dec 2023
Ravi
Stayed 1 night in Dec 2023
10/10 Excellent
Joel
21 Dec 2023
Joel
Stayed 1 night in Dec 2023
6/10 Okay
Sue
Travelled with partner
18 Dec 2023
Liked: Cleanliness
Sue
Stayed 1 night in Dec 2023
10/10 Excellent
Rosemary
11 Dec 2023
Rosemary
Stayed 3 nights in Dec 2023
8/10 Good
Josie
3 Dec 2023
Liked: Cleanliness, staff & service, amenities
No lifts (clearly stated on site) but difficullty getting someone to help me with luggage. But a big thanks to the thoughtful staff member Pamela, who changed my room to ground floor.
Our stay was good, location was good to get about where we went to attend functions. Our only concern was the hot water tap in the bathroom did not work, traffic noise is expected but double glaze did help a little bit. Notified reception to have the basin tap fixed no one came, other than that would stay there again.
In desperate need of an update and a decent clean. Shower was mouldy. Windows were filthy and difficult to open and close. Dining table was sticky. Nowhere to hang towels in bathroom. No plates, cutlery or milk provided.
Staff were lovely and helpful however.
Clean and facilities as expected for the price. However they were redoing flooring right outside our room, all day, from 8am. No warning given or apologies made. Didn't keep the room right outside the work zone free as one would expect.
Exemplary customer service by Kaye in reception. Friendly, helpful and welcoming on my arrival.
I was suffering with chronic back pain and fatigue when I arrived and Kaye ensured I was booked into a suitable room. It was perfect for my needs and felt very safe and secure, while traveling solo.
A very convenient place to stay to attend a nearby 21st birthday party.
The thing we liked about this place was it’s commitment to sustainability - bulk sizes of bathroom amenities to use and even the toilet paper was an excellent sustainable brand. Well done!
Kelly
Stayed 1 night in Aug 2023
8/10 Good
William
22 Aug 2023
Liked: Cleanliness, staff & service
Reasonable value for money. Pity the taps didn’t work on the handbasin.
William
Stayed 1 night in Aug 2023
8/10 Good
Charlotte
Travelled with partner
1 Aug 2023
Liked: Cleanliness, staff & service, amenities
Comfortable King sized bed.
Extremely clean. Rooms are a little dated but not an issue when the beds are so comfortable.
Everything was good for what I paid for, only thing was the heating kept making a loud noise during the evening
Verified traveller
Stayed 1 night in Jul 2023
8/10 Good
spike
15 July 2023
Liked: Cleanliness, staff & service
spike
Stayed 1 night in Jul 2023
6/10 Okay
Faline
Travelled with partner
15 July 2023
Liked: Staff & service
Front reception staff was amazing, and friendly and polite.
But the room we were directed to was less than classy. It had a dingy and "unfinished" feel to it. The wall aircon/heater was old and VERY noisy.
The room we were in was in a separate building to the main area, and i think possibly it was a much older area, and therefor less classy room.
However again, i cannot reiterate enough the friendliness and helpfulness of the front reception.
Faline
Stayed 1 night in Jul 2023
Response from Pamela - Motel Manager on 15 July 2023
Dear Faline,Thank you for taking the time to write a review and ensuring that you mentioned how awesome our front office team were.The 2 buildings aren't different, they are exactly the same, the only difference is, is that the spa rooms are in the second building only.The motel has a different design, I think guests think because reception is in the first building it must be the better one, it isn't so, it is just design and layout of how the building was made in the 80's.Again, thank you for the feedback, and we hope you had a safe journey home.
Close to public transport. Great price. Reception and cleaners very friendly. On site free parking. Importantly quiet. Minor maintenance needed will stay again.
Gael
Stayed 2 nights in Jul 2023
Response from Pamela - Motel Manager on 15 July 2023
Dear Gael,Thank you for the feedback.We are currently getting our a/cs look at in the 1st building ground level.
10/10 Excellent
Ingrid
11 July 2023
Ingrid
Stayed 1 night in Jul 2023
Response from Pamela - Motel Manager on 15 July 2023