Twin Room

Reviews of Balnarring Village Motor Inn

3.5 out of 5
Balnarring Village Motor Inn
3055 Frankston-Flinders Road, Balnarring, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 120 reviews" "
Rating 8 - Good. 53 out of 120 reviews" "
Rating 6 - Okay. 8 out of 120 reviews" "
Rating 4 - Poor. 5 out of 120 reviews" "
Rating 2 - Terrible. 3 out of 120 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Didnt meet any staff but was ok
Stayed 1 night in Apr 2024

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great spot to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are equally as dated as they are dirty. 1970’s decor. The carpets smelt. The towels and kitchen dish cloth were old and smelly we didn’t even feel safe to use the bathroom shower. The cushions on the cane chair in bedroom were stained with wear and dirt. The owners are obviously reinvesting into the cleanliness and updating the room to todays standard but charge $227.00 for the night. It’s insulting .
Stayed 1 night in Jun 2023

8/10 Good

Manohari, Camberwell

Travelled with family
Liked: Cleanliness
It suited our needsbut I do believe the couch needs to be cleaned up. Didn't feel like sitting on it at all. :) Otherwise it wasa pleasant stay.
Stayed 1 night in May 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Overall just a nice simple comfortable place to stay
Stayed 2 nights in Mar 2023

8/10 Good

Elizabeth

Stayed 1 night in Feb 2023
Response from The Phantom on 21 Feb 2023
Thank you Elizabeth for staying with us

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Response from The P hantom on 21 Feb 2023
Thank you Steven and we hope to see you again

8/10 Good

Dayle

Travelled with family
Liked: Staff & service
Good for price
Stayed 1 night in Jan 2023
Response from The Phantom on 21 Feb 2023
Thank you Dayle and we hope to see you and your friends again

10/10 Excellent

Michael Van Den Broek

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from The Phantom on 22 Feb 2023
Thank you Michael for your very kind words

6/10 Okay

Phe

Travelled with family and small children
Liked: Cleanliness
All quite comfortable and served our needs. Windows wouldn't open, air con was super old and crazy loud, kids bedroom door wouldn't close and the tea-towels and sponges were threadbare and really needed replacing. But we had a good time being so close to everything in the area.
Response from The Phantom on 22 Feb 2023
We are very sorry about the air con , we are trying to get the owner to spend some cash on new ones

10/10 Excellent

CHRISTINA

Travelled with group
Liked: Cleanliness, staff & service
Locarion, nice layout.
Response from The Phantom on 22 Feb 2023
Thank you Christina , we are looking forward to your return

6/10 Okay

Mirsada

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from The Phantom on 4 Jan 2023
Thank you for choosing to stay with us and we hope to see you again

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the air conditioner did not heat one side of the electric blanket did not work
Stayed 1 night in Oct 2022

2/10 Terrible

Sue

Travelled with family
Disliked: Amenities, property conditions & facilities
Paid $280 a night was only worth $150. Lino Flooring coming off in bathroom and kitchen. Windows wouldnt close properly. Looked like it was from the 1980's.
Stayed 1 night in Sep 2022

8/10 Good

Garry

Liked: Cleanliness, staff & service
Convenient location
Stayed 2 nights in May 2022

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Quiet and close to all amenities.
Stayed 1 night in May 2022

10/10 Excellent

Sharon

Stayed 1 night in Apr 2022

8/10 Good

Robert, Briar Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and comfortable
Stayed 1 night in Mar 2022

10/10 Excellent

Jody

Stayed 1 night in Feb 2022

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location, very near the cafes, restaurants, and supermarket; good base to go to nearby places like Red Hill, Shoreham, Hastings etc.
Stayed 2 nights in Dec 2021
Response from The Phantom on 4 Jan 2022
Thank you Martin for choosing to stay with us and we hope to see you and all of your friends again in the near future

8/10 Good

Laraine

Stayed 3 nights in Dec 2021

6/10 Okay

Anne

Liked: Cleanliness, room comfort
Convenient location
A very convenient location in the heart of Balnarring and convenient for the event we were attending 15mins drive away. New managers are welcoming but just getting used to running this motel . Despite confirming an available early check in, we were given the keys to a room that had not been cleaned after previous occupant. Visiting this motel with another couple who share our unusual surname, we were given rooms at either end of the complex. Rooms are dated and the towel rail was nearly detached from the wall.
Stayed 1 night in Dec 2021
Response from the phantom on 1 Jan 2022
We are very sorry about not putting you side by side , we will endeavour to lift our game

4/10 Poor

Lene

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely not value for money. We paid $650 for two night on a very outdated room where windows couldn’t be close and aircon didn’t work. No staff on site, very noisy neighbours and some kind of music festival next door which made us leave after just one night.
Stayed 2 nights in Dec 2021
Response from The Phantom on 5 Dec 2021
When i phoned you up and told you what room i had you in you were told that i myself had a function to go too and that not to lock yourself out as i would not be there , if you could not fathom that then there is no hope . There is not a motel in the world that knows what sort of people book their rooms before they get there , and the air con is brand new , if you had of bothered to read the guest info book that is in every room then you would have read about the heater how to put the plastic tag in the slot to get power to the machine and also the wifi password etc.The music festival was on Sat night , which by the way we have no control over , it is the local council , you also stayed with us on Friday night as well , SO YOU DID STAY 2 NIGHTS , otherwise if you were not here on Sat night you would not have heard the music . please be mindful to tell the truth .

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint motel on the Peninsula
Nice motel very centrally located on the Peninsula, and within easy walking distance to lots of shops and restaurants. The motel itself was a little dated, but the staff were super friendly, and the spa jacuzzi in the room was nice. We certainly would stay there again.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doug
Everything was up to expectations and easy access shops, restaurants and beaches
Stayed 1 night in Jan 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Very good hotel in a great location.Fairly basic but no faults at all.
Stayed 1 night in Jan 2021
Response from The Phantom on 11 Jan 2021
Thank you Jason for staying with us and we look forward to welcoming you and your friends back in the very near future

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, room comfort
wo night stay
The Motel is in a good location and Frank and Di are lovely. Had some issues when arrived and was thankful for Frank sorting the booking issue out with very little fuss. It’s a basic motel, but very clean and worth a stay. We stayed two nights and would stay again. The shops are great and you have good variety when shopping. It’s a quiet area which was nice and all the staff are friendly and pleasant.
Stayed 2 nights in Dec 2020
Response from The Phantom on 5 Jan 2021
Thank you Jeff for your very kind words and we certainly hope to see you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
not Customer focused or value for money
Stayed 1 night in Feb 2020
Response from The Phantom on 9 Feb 2020
It seems very strange that this person , who by the way , has never stayed here can write such a review , she booked online thru expedia , then at 3.30 in the afternoon of her booking she phoned us up and wanted to cancel telling us a story of someone who had died , seeing as we have a 48 hour canc. policy and the fact that she had booked online it was totally out of our hands as expedia had already taken their money out and we had received the remainder , just sour grapes on her part of not cancelling in the right time frame so she is to blame , not us .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from The Phantom on 29 Jan 2020
thank you for you very kind response , it is a shame that we do not know who we are talking to as you did not put your name on the response

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
Ideal location if you're visiting the local area
Balnarring has come along in recent years with some lovely local shops, cafes and bars to visit. This Motor Inn whilst a little 'tired' in the furnishings, was very clean open space as is common for older hotels, and check in was super quick. Door locks a little flimsy and could do with replacing.
Stayed 1 night in Dec 2019
Response from the phantom on 5 Jan 2020
we are currently looking into that problem with the door locks but we do not seem to have any attempted breakins in this area at the moment , touch wood .

10/10 Excellent

Kirilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Very pleasant staff. Very quiet and clean. Would stay again.
Stayed 2 nights in Sep 2019
Response from The Phantom on 22 Sept 2019
thank you very much for choosing us for your stay on the beautiful Mornington Peninsula and we certainly hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV transmission was bad, otherwise it was a pleasant stay at the motel
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ideal short stay
Typical older style motel. Across the road from the motel is Balnarring Village with shopping centre and restaurants, cafes, etc. Easy access to wineries and beaches at Merricks, Point Leo and Shoreham. Perfect for a short stay in this area.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to shops. Staff were friendly and easy check in
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location of the Motel . Well set up room for visitors.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Particularly lovely people staffing the place. Scrupulously clean.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Homey feel, well looked after. We felt very comfortable there.
Stayed 1 night in Mar 2019
Response from The Phantom on 12 Mar 2019
thank you very much for choosing to stay with us and we hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property was quite clean. Could do with cobweb removal from the bathroom. The motel is very dated and could do with a facelift but the bed was very comfortable. I didn't have any issues, just giving an honest opinion.
Stayed 1 night in Mar 2019
Response from the phantom on 5 Mar 2019
thank you for letting us know about the cobwebs, we will certainly deal with that problem

4/10 Poor

Ozlem

Disliked: Staff & service
Stayed 2 nights in Jan 2019
Response from frank on 8 Jan 2019
thank you very much for choosing to stay with us

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Balnarring overnight stay
A lovely clean motel with everything we required for a night on the peninsula following a work Christmas party. Bed was comfortable, bathroom was clean. A touch noisy in the morning as neighboring guests were departing but very convenient and well run establishment
Stayed 1 night in Dec 2018
Response from The Phantom on 29 Dec 2018
Thank you Lisa for your very kind words , we cannot however stop how different guests behave themselves at night and in the morning , we do get a lot of repeat guests coming back and they know the right thing to do but i suppose some people just will not think about other people's feelings and until it happens to them they may never wake up to the real thing .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a comfortable stay.
Lovely hosts and a comfortable and spacious room. Everything we needed for our short stay and the shopping centre was just across the road. Very quiet and the bed was super comfy too. I would definitely again.
Stayed 1 night in Dec 2018
Response from the phantom on 12 Dec 2018
thank you for staying with us

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed due to having to attend something in the srea, we were very happy with the room, and so good to be able to have a hot shower with great pressure. (We are Queenslanders and dont like the cold lol). Overall very pleased with our stay.
Stayed 1 night in Nov 2018
Response from The Phantom on 12 Dec 2018
Thank you Sam for choosing us to stay with and we hope to see you again

10/10 Excellent

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and tidy, a very comfortable few days spent at this motel
Stayed 3 nights in Nov 2018
Response from The Phantom on 12 Dec 2018
Thank you Peter , it is so nice to get good reviews and we look forward to your next visit

10/10 Excellent

Dave, Pakenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly welcome. Room clean. Bed & pillows very comfortable.
Stayed 1 night in Nov 2018
Response from The Phantom on 12 Dec 2018
Thank you Dave , we truly enjoy meeting good people and we hope that it refleck's on our business

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable
Stayed 1 night in Nov 2018
Response from The Phantom on 12 Dec 2018
Thank you Sandra , we are very happy that you enjoyed yourself while staying with us and we hope to see you again