Hi Natalie, thank you for your lovely review!

Hi there, we appreciate your review, and do apologise for the inconvenience caused. However, we are aware this issue was dealt with with you directly during your stay. We apologise again!

Hi Shaun, We appreciate your feedback! Our team do our best to manage all incoming calls across all our properties, however delays may occur during the busier periods!

Hi Annette,Thank you for your review. Although we are a self check in property we are always available to assist via email or our direct line. On the day of your arrival an instruction email is provided for additional guidance of getting in & around the property however our team do reach out directly to ensure guests are familiar with operating the digital key system also.I'm glad to hear that you found our apartments comfortable throughout your stay & would return again in the future.

Hi Chantelle,Thank you for your lovely review. I am thrilled to hear you had a comfortable stay with us at Anchorage Hampton. Although being in the heart of Hampton, the apartments are well equipped and have a calming amstophere. We hope to accommodate you again soon!

Hi Paul,I'm sorry to hear you experienced issues with your aircon unit, we are unaware of any technical problems with them however will look into this further. Sometimes to have them turn on you need to ensure the remote is directed up to the vent. The fan you might have heard would have been the laundry fan, it is a double switch you need to ensure it is turned off and allowing time for it to completely stop. Our housekeepers on site can assist with operating amenities within the apartment if requested, we always want to ensure a comfortable stay.

Hi Lee,Thank you for your lovely feedback. We appreciate it!Super thrilled to hear you enjoyed your stay with us - we pride ourselves on providing guests with a comfortable & enjoyable stay. Anchorage is in a great location, boasts walking distance to many wonderful cafes & restaurants & public transport options direct into the CBD, I'm glad to hear you got to enjoy this.We look forward to accommodating you in the future.

Hi Tracey,Thank you for taking the time to review your stay with us.We do operate a virtual check-in at Anchorage however our receptionist are available 7 days a week for all guests support and we offer an afterhours concierge service for any issues outside office hours. We do provide all guests upon check in our arrival instruction email which provide guests with the necessary information to guide them through their stay and refer back to. The electronic key system introduced to Anchorage was trialed and received great success at our sister locations of South Yarra & Fitzroy. Removing physical keys provides guests with the convenience of one less thing to grab when running out the door and the ease of receiving additional keys at the click of downloading an App without any staff on site. We understand the apprehension of having your apartment key on your mobile in the scenario that your mobile goes flat, but with our 24-hour concierge service, we can provide a solution if these events were to occur.I do apologies that you experienced difficulties with accessing our onsite parking, we do advise to contact our team at the time of issues so we can attend to them and resolve them urgently for an enjoyable stay. Again, thank you for your feedback, and have a great day ahead.