Malibu Canyon Hotels, Los Angeles

"The staff here is stellar! My husband was getting medical treatment at UCLA during most of our stay. The front desk, West Restaurant and the valet service took care of me well. Examples: I needed a champagne flute. Not only did West Restaurant give it to me, the glass was chilled. I needed some information and directions to closest tobacco shop, they assisted me. My Lexus convertible can be difficult to start, and each valet was patient and treated her with love and care. The rooms are comfortable and cozy with excellent views. I had all that I needed as far as drawer and closet space, ironing board, ice bucket, towels and toiletries. I lounged by the pool, and ordered room service as needed. There were several times that I had to use the stairs rather than the elevator to return to my room because the elevator got stuck on higher floors. I also had difficulty on my floor with one side not wanting to return to the lobby, so I would get out and press the button for another elevator. Even though it's not necessary to tap your room key to go to the lobby, sometimes this option allowed me to return to the lobby. An excellent choice. It was convenient to Santa Monica, 405 and 10 freeways when I ventured over to Melrose Arts District for dinner, and for the drive home. I would recommend this hotel. They understand service, they are accommodating, patient and will go out of their way to make your stay comfortable and pleasing! "

"Didn’t refund me my deposit. Shows on my bank as a charge rather than a hold(pending). Don’t leave until you get it returned."

"Have stayed at the Garland several times and keep returning because it’s a gem of a property. Love the cool, funky 70’s throwback decor and the pool and fitness room are very nice. Also the Front Yard restaurant and bar are great! Will go back again!"

"I checked in after 5:00 PM, left my belongings in the so-called “private” room, and went out to dinner and to watch the hockey game. When I returned after 9:00 PM, I found someone else staying in the room with all of my personal items still inside. Why the other person did not question the situation, I have no idea. Thankfully, nothing was missing. I immediately reported the issue, and the person at the front desk was very helpful and said he would provide me with a full refund. I came downstairs upset and said a few things out of frustration, and to their credit, they could have asked me to leave, but the staff understood the situation and provided me with another room. Again, the staff was very nice and handled the situation professionally, but after this experience, I will not be staying there again. Thank you, and good luck."

"The Fairmont Hotels are always top notched and provide the best stays all together every time."

"Rooms clean, breakfast nice, hallway outside room needs cleaning "

"Very nice but had no business center. Needed to find a new airline to return home after Spirit shut down during our vacation. Very difficult to do from my cell phone and spotty service"

"Stayed here twice for a few nights. The staff has always been very kind and very helpful. They made me feel very welcome. The room itself is fine. Basic, but gets the job done. A little dirty in the corners but nothing too bad. It’s cozy."

"Love the look and vibe of this property. Our room was spacious and well appointed. Love the Culti shower gel. Greta at the front desk was lovely. The restaurant was cool and food was good. My only complaint was how long it took to get our food while sitting at the bar. Other than that, would recommend and would stay again. "