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"Very effusive welcome at check-in and help to park. Junior suite room very spacious, bed large and comfortable, I liked my pillow, OH didn’t like his. Room and bathroom clean. Hardwood floors meant wilderbeest occupants of room above kept us awake at all hours; must be migration time. Breakfast plentiful with many good things (including Prosecco) but real juice is extra, very odd. Best to stick to Italian breakfast ingredients IMO. Lucca is very compact within the walls so nowhere is very far to walk but this is a well located hotel very close to the famous San Michele. It isn’t an “excellent” hotel in the luxury category but it is very competitively priced and good value."

"Warm, welcoming hotel for a perfect location to discover the beauty that is Lucca. "

"Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca"

"Clean room, nice staff, great breakfast and cafe for snacks. Loved my stay. There are some hotels a little closer to the city centre but I would stay here again, for sure."

"What a charming place. I just loved it! It is a dream! Lots of green areas, parking is a plus, the place is ancient, but is very well kept! The outside is so charming. The room was like... going back in time! So charming! The room had air conditioning, and the bathroom is great, quite new. Staff is extremely friendly. We had dinner there one night and food is fantastic. Their Chianti wine is so good! And the best was when I was leaving and Signore Antonio spend some precious minutes chatting with me about the history of this place, which was just incredible to hear. The place has 800+ years, but it is very well maintained. This is a beautiful hotel! I could not enjoy the beautiful swiming pool because it is November and it is chilly, and so the pool was closed. But it is a beautiful swiming pool. This place is only 10 minutes from Lucca and around 20 minutes from Pisa. "

"The hotel is lovely in every respect. The location is perfect, close to the centre of beautiful Lucca, but in a quiet corner. The rooms are lovely. The bathroom was huge and had twin showers. The finishes were tasteful. The staff was welcoming and always helpful. The breakfast was great. We enjoyed our stay immensely and will return."

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"

"Very good area, close to the walled city. Clean rooms and friendly staff."

"Very friendly and welcoming staff. Room very clean, but double and requested twin."