Property grounds

Reviews of Warren House

4 out of 5
Warren House
Warren Road, Kingston Upon Thames, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 527 reviews" "
Rating 8 - Good. 130 out of 527 reviews" "
Rating 6 - Okay. 43 out of 527 reviews" "
Rating 4 - Poor. 16 out of 527 reviews" "
Rating 2 - Terrible. 15 out of 527 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator non existent. Assistance with luggage non existent. Received a package and was never informed, had to request for it to be delivered to the room which came after 2 hours. Staff doesn’t know how to put the sofa bed back in to place. Couldn’t for the life of me understand what was good about this hotel.

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, safe free parking. Great staff and perfect location.
Stayed 2 nights in May 2024

10/10 Excellent

mirza, Austin

Liked: Cleanliness, amenities
Efficiency cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly helpful staff and great food!!!
Stayed 2 nights in Apr 2024
Response from Matt on 23 May 2024
Dear MattThank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience at Warren House Hotel. We strive to provide an exceptional experience for all our guests, and it is rewarding to know that we succeeded during your stay. We look forward to welcoming you back in the future.Warm regards,Warren House Hotel Management

8/10 Good

Ma Kristin Pearl

Stayed 1 night in Apr 2024

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the room was well equipped and cosy the bathroom recently refurbished was very cold, it could do with some sort of heat. The breakfast was a disappointment as the plates were cold and the hot trays were almost cold. You then had to order an egg separately and it was served on a cold plate. Not appealing in one bit. Other than that a nice stay
Stayed 1 night in Apr 2024

6/10 Okay

Graeme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Warren House a few times a year and it doesn't disappoint. If however you would like a quiet room do not take room 8 as being on the main landing you hear all guests walking past and the self playing piano downstairs in full effect, quite distracting.
Stayed 1 night in Apr 2024
Response from Arshad on 20 May 2024
Dear Graeme,Thank you for your feedback and for being a loyal customer at Warren House. We appreciate your honest feedback and regret that room 8 did not fulfil your expectations for a calm stay. Your remarks about the noise have been noted. If you let us know your preferences during your next visit, we'll make sure you're placed in a quieter room. We hope to see you again soon and offer you with a more delightful experience.Regards,Front Office Supervisor

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in beautiful surroundings! Staff very friendly and welcoming. Breakfast was very good with plenty of choice. We will be back one day!
Stayed 2 nights in Apr 2024
Response from Arshad on 20 May 2024
Dear Timothy,Thank you very much for your amazing review! We're delighted to hear that you appreciated our beautiful surroundings and found the staff helpful and welcoming. It's great to hear you enjoyed our breakfast option as well. We hope to welcome you again one day for another wonderful stay!Kind regards,Front Office Supervisor

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds around the property gave the Tranquil feeling
Stayed 1 night in Apr 2024
Response from Arshad on 20 May 2024
Dear Rosalind,Thank you for your kind words! We're glad to hear you appreciated the lovely grounds surrounding our hotel. We place a high value on creating a peaceful and relaxing environment for our guests. We look forward to welcoming you back soon for another enjoyable stay!Kind regards,Front Office Supervisor

10/10 Excellent

PAUL

Stayed 1 night in Apr 2024

8/10 Good

Sami

Liked: Cleanliness, staff & service, amenities
It's a quiet boutique hotel with friendly staff.
Stayed 1 night in Apr 2024
Response from Arshad on 20 May 2024
Dear Sami,Thank you for taking the time to share your experience and giving us a four-star rating! We are delighted to hear that you loved the serenity of our boutique hotel and found our staff to be friendly. We endeavour to create a calm and friendly environment for our guests. If you have any suggestions for making your next visit a 5-star experience, we'd love to hear them. We look forward to having you back soon!RegardsFront Office Supervisor

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice boutique hotel with friendly staff. They honored my request for a room without stair access - since I had heavy luggage that I didn't wish to carry up the stairs!
Stayed 1 night in Apr 2024
Response from Arshad on 20 May 2024
Dear Sami,Thank you for your excellent feedback! We're glad you enjoyed your stay at our hotel. Our team takes pride in offering outstanding service, and we're glad we were able to fulfil your request for a room without stair access. We hope to welcome you again soon and make your next visit just as enjoyable!Kind regards,Front Office Supervisor

10/10 Excellent

Hau Yin Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arshad on 20 May 2024
Thank you for your excellent feedback! We're glad you enjoyed your stay at our boutique hotel. We hope to welcome you again soon and make your next visit just as enjoyable!Kind regards,Front Office Supervisor

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Some building work going on which meant outside areas were slightly limited.
Stayed 2 nights in Mar 2024
Response from Simona on 1 Apr 2024
Dear Peter,Thank you for taking the time to leave your feedback regarding your recent stay at Warren House Hotel. We appreciate your valuable input and are glad to hear that overall, you had a pleasant experience.We apologize for any inconvenience caused by the ongoing building work, which may have limited the availability of our outside areas during your stay. Please be assured that we are actively working on improving our facilities to enhance the experience for our guests, and we sincerely appreciate your patience during this time.Your feedback is invaluable to us as we strive to provide the best possible stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Simona

10/10 Excellent

Yu Chin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden and facilities are nice
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 31 Mar 2024
Dear Yu Chin,Thank you for sharing your positive review of your recent stay at Warren House Hotel. We're thrilled to hear that you enjoyed your experience with us.We hope to have the pleasure of hosting you again soon!Best regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were stunning, a beautiful little oasis within busy suburbs of London. I loved the old Colonial feel of the decor. Felt like we were traveling abroad.
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 31 Mar 2024
Dear Robert,Thank you for your recent review of your stay at Warren House. We're delighted to hear you enjoyed your time with us. Your feedback means a lot to our team, and we're grateful for your kind words.We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Gordon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom quality
Stayed 1 night in Mar 2024
Response from Front Office on 1 Apr 2024
Dear Gordon,We are absolutely delighted to receive your perfect 5/5 rating for your recent stay at Warren House Hotel . Your feedback is incredibly valuable to us, and we're thrilled that you had such a wonderful experience.We're especially pleased to hear your positive comment about the bedroom quality. Ensuring our guests' comfort is a top priority, and we're glad that our accommodations met your expectations.Thank you once again for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Front Office

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 1 Apr 2024
Dear Vadim,I hope you're doing well!I just wanted to extend my sincere gratitude for your recent 5/5 rating of your stay at Warren House Hotel. Your positive feedback means the world to us and serves as a fantastic motivation for our team.We're thrilled to hear that you had a great experience during your stay. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and your feedback reinforces our commitment to excellence.Thank you once again for choosing to stay with us. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,Front Office Team

10/10 Excellent

Daryl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and quaint comfortable room.
Stayed 2 nights in Mar 2024
Response from Simona on 1 Apr 2024
Dear Daryl Ann,We are overjoyed to receive your perfect 5/5 rating and your kind words about your recent stay at Warren House Hotel. Your feedback means the world to us, and we're thrilled that you had such a wonderful experience.It's fantastic to hear that you enjoyed our beautiful location and found our rooms quaint and comfortable. We take great pride in providing a serene and comfortable atmosphere for our guests to relax and unwind.Thank you once again for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another delightful stay in the future!Warm regards,Front office team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Warren House Hotel on 31 Mar 2024
Dear Arthur, Thank you for your kind review. We hope you stay with us again. Kind Regards, Warren House Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Warren House Hotel on 23 Feb 2024
Dear John, Thank you for the glowing review we are overjoyed that you enjoyed your time here. Kind Regards,Warren House

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are so beautiful, such a picturesque place to stay. Very convenient to get into the city centre. The pool and gym were great facilities to have. Food was excellent.
Stayed 1 night in Feb 2024
Response from Warren House Team on 23 Feb 2024
Dear Valued Guest, We appreciate your kind review and look forward to welcoming you again. Thank you from the entire team and hope to see you soon.Kind Regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Warren House Hotel on 23 Feb 2024
Dear Kelly,Thank you for your lovely review, we hope you visit us again soon.Best Wishes,

6/10 Okay

Aman

Stayed 1 night in Jan 2024

8/10 Good

Dennis

Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building in quiet road on private estate. Staff friendly and helpful. Room clean, comfortable and tastefully furnished. Excellent breakfast. Spacious car park. 2-minute walk to Richmond Park

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No concerns
Stayed 1 night in Jan 2024

10/10 Excellent

Solome

Stayed 2 nights in Jan 2024
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 5 out of 5! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

6/10 Okay

Trevor

Stayed 1 night in Jan 2024
Response from Front Office on 21 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at Warren House Hotel. We appreciate your honesty and value your input.While we're glad to see aspects of your stay were positive, we also recognize that there were areas where we fell short of your expectations. Your insights are essential in helping us identify areas for improvement, and we take your feedback seriously.We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations. If there's anything else you'd like to discuss, please feel free to reach out.

10/10 Excellent

Jonathan

Stayed 2 nights in Jan 2024
Response from Front Office on 21 Jan 2024
We are truly delighted to receive your fantastic review and a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 5 out of 5! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Warren House Hotel on 23 Feb 2024
Dear Leanne, We are grateful you took the time to give us feedback, we hope to see you soon in the future.Best Wishes,

8/10 Good

Ditte

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and newly renovated rooms.
Stayed 2 nights in Jan 2024
Response from Warren House Hotel on 23 Feb 2024
Dear Ditte, Thank you for your kind review, our staff is overjoyed that you have enjoyed the quality of service that we aim to offer.Kind Regards,

10/10 Excellent

NAOKO

Stayed 8 nights in Dec 2023
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Hilary

Stayed 1 night in Dec 2023
Response from Front Office on 21 Jan 2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Room was upgraded for free on arrival. All the staff are a pleasure to deal with. Lovely setting. Breakfast was delicious especially the hot egg options, we went for a cheese omelette and eggs florentine. Can’t really fault it, would be happy to come back.
Stayed 1 night in Dec 2023
Response from Warren House. on 31 Dec 2023
Dear Haider, We are so pleased you've had such a wonderful stay. We wish you a Happy New Year and look forward to your return. Kind regards, Warren House.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec 2023
Dear DavidThank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Craig,Thank you so much for your wonderful 5-star review of your stay at Warren House Hotel. We are thrilled to hear that you had such a positive experience with us.Your kind words are greatly appreciated and serve as a great encouragement to our team who strive to provide exceptional service and a memorable stay for all our guests. It is heartening to know that we were able to meet your expectations in every aspect.If there is anything more we can do to make your next stay even more enjoyable, or if you have any suggestions, please feel free to reach out to me directly. We value your feedback and look forward to the opportunity to welcome you back in the future.Thank you once again for choosing Warren House Hotel. Wishing you all the best until we see you again.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Carolyn,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

8/10 Good

Hanna

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Hanna, Thank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

8/10 Good

Allan

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Allan,Thank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Kelly, We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

AGNES

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Agnes,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Alison

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Alison,Thank you so much for your wonderful 5-star review of your stay at Warren House Hotel. We are thrilled to hear that you had such a positive experience with us.Your kind words are greatly appreciated and serve as a great encouragement to our team who strive to provide exceptional service and a memorable stay for all our guests. It is heartening to know that we were able to meet your expectations in every aspect.If there is anything more we can do to make your next stay even more enjoyable, or if you have any suggestions, please feel free to reach out to me directly. We value your feedback and look forward to the opportunity to welcome you back in the future.Thank you once again for choosing Warren House Hotel. Wishing you all the best until we see you again.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

TAESOO

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Taesoo,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec 2023
Dear Hayley, We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel