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Reviews of ibis London Canning Town

3.5 out of 5
ibis London Canning Town
8 Silvertown Way, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 39 out of 1002 reviews" "
Rating 4 - Poor. 11 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nemesis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff that act quickly and a lovely area, too! The tube is right in front so it’s very easy to get around.
Stayed 10 nights in May 2024

10/10 Excellent

Aaron

Stayed 1 night in May 2024
Response from Will - Front Office Team Leader on 12 May 2024
Hello Aaron,Thank you for giving us a perfect score and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Helen

Travelled with group
Beds were a bit narrow but staff were great and eager to help. Fahir, topping up the breakfast bar was wonderful- helpful and hilarious! Thank you for a lovely stay!
Stayed 1 night in Apr 2024
Response from Will - Front Office Team Leader on 29 Apr 2024
Hello Helen,We hope this message finds you well. Thank you very much for the lovely review and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Michele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms seemed very new and everything was in good condition. Very nice bar/restaurant on the ground level. Super friendly staff. Right across the street from the subway station, which was great.
Stayed 1 night in Apr 2024
Response from Will - Front Office Team Leader on 28 Apr 2024
Hi Michele,Thank you for taking the time to write such a lovely review. We are elated that you enjoyed your room, the ground floor, location and our service. Please don't be a stranger and if you have any requests, just let us know and we will be happy to help.Kind regards,

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will - Front Office Team Leader on 28 Apr 2024
Hello David,We hope this finds you well and thank you so much for giving us a perfect score. We are so glad that you enjoyed your stay and we hope our paths will cross again.Kind regards,

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay here. As a solo international traveler, I felt safe, the room and property were very clean, the location is great especially being directly across from the bus and train station. The staff were absolutely wonderful from check in to the restaurant to housekeeping. This was a perfect stay and I highly recommend it!
Stayed 2 nights in Apr 2024
Response from Will - Front Office Team Leader on 14 Apr 2024
Hello Cynthia,We hope this message finds you well and we are so glad that you had such a lovely stay! It is always amazing to read such kind remarks and we hope that you are not a stranger.Kind regards,

10/10 Excellent

youness

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good position
Stayed 4 nights in Dec 2023
Response from Ibis Front Office on 14 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,FaiazFront Office Team Member

10/10 Excellent

Regina

Travelled with group
Liked: Amenities
Clean, friendly, comfortable
Stayed 3 nights in Apr 2024
Response from Sara on 6 Apr 2024
Dear Regina, We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for o2 arena as one stop away on the tube. Hotel directly opposite tube station. Very friendly staff on arrival & lovely clean room
Stayed 1 night in Mar 2024
Response from Will - Front Office Team Leader on 30 Mar 2024
Hi Laura,Thank you for taking the time to write us such a lovely review! We are so glad that you enjoyed your stay and we hope to welcome you back the next time an event at the O2 takes your fancy. If there is anyway we can further improve your stay, please let us know!Kind regards

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally situated for access to the O2. A short underground trip (1 stop) away. Rooms spotlessly clean and beds very comfortable. Staff friendly and helpful. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Will - Front Office Team Member on 25 Mar 2024
Hello Jill,We hope this message finds you well. Thank you so much for taking the time to write us a review. We are so glad that you enjoyed your stay. It is always lovely to read just nice things about so much of what we do, especially our housekeeping team who do such a wonderful job.Thank you again and hopefully we can welcome you back soon.Kind regards,

10/10 Excellent

BARRY

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 1 night in Mar 2024
Response from Will - Front Office Team Member on 23 Mar 2024
Hi Barry,Thanks for the top score. Was a pleasure to have you stay with us and we hope you come back sooner rather than later

10/10 Excellent

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the O2
Stayed 1 night in Mar 2024
Response from Will - Front Office Team Member on 23 Mar 2024
Hi Neil,We hope this message finds you well. Thank you for top review score and we hope to welcome you back here soon.

8/10 Good

Grace Anne

Stayed 1 night in Mar 2024
Response from Will - Front Office Team Leader on 8 Apr 2024
Hello Grace,Thank you for leaving us with a lovely score. If we are lucky enough to have you return, please let us know what we can do to make your next stay a five star experience!Kind regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Will - Front Office Team Member on 13 Mar 2024
Hi Claire,Thank you so much for giving us such an amazing score. We are so glad that you enjoyed your three night stay with us and we hope to welcome you back in the not too distant future.Kind regards,

8/10 Good

philip

Stayed 1 night in Mar 2024
Response from Will - Front Office Team Member on 13 Mar 2024
Hello Philip,We hope this message finds you well. We are so glad that you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for an event at the O2. The hotel is very convenient - literally across the road from Canning Town tube station and then only one stop to the O2 (Greenwich North). The hotel itself is really inviting with a large bar area which is relaxed. We stayed and had a drink when we got back from the event - it was expensive for a G&T but we were happy to pay it for convenience. We had a twin room - it was light and airy and very clean. The only issue for me is that the beds were quite hard so I didn't sleep well. But other than this the room was comfortable. The staff were lovely too. The hotel is very clean - robot vacuums are used throughout the corridors and walking to our room there was a lovely pleasant smell throughout! Great hotel, great price and brilliantly convenient for the O2.
Stayed 1 night in Mar 2024
Response from Ibis Front Office on 8 Mar 2024
Dear Claire,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,RafatFront Office Team Member

10/10 Excellent

Estelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find for when going to the O2. Is just 1 tube stop away and straight across the road. Modern, clean and a nice bar area. Will definately use again
Stayed 1 night in Feb 2024
Response from Will - Front Office Team Member on 27 Feb 2024
Hello Estelle,We hope this message finds you well. Thank you for writing us such a lovely review. We are so glad that you found our establishment conveniently placed and we look forward to welcoming you back here in the not too distant future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - polite and extremely helpful. Great housekeeping staff.
Stayed 2 nights in Feb 2024
Response from Will - Front Office Team Member on 2 Mar 2024
Hello Christopher,We hope this message finds you well. Thank you for leaving such a lovely review! It is always great to hear compliments on how we the staff are performing. I must also thank you for recognising the amazing contribution made by our housekeeping team, whose vital work can sometimes be overlooked.We are so glad you enjoyed your stay and we hope that we can welcome you back in the not too distant future.Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024
Response from Will - Front Office Team Member on 1 Mar 2024
Hello Christopher,We hope this message finds you well. Thank you for taking the time to leave us a review, and with a perfect score as well! We are so glad that you enjoyed your stay and hope our paths cross again in the not too distant future.Kind regards,

10/10 Excellent

Mr, Bransgore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean room.
Stayed 1 night in Feb 2024
Response from Will - Front Office Team Member on 25 Feb 2024
Hi!Thank you so much for both taking the time to write a review and leaving us such a lovely score! We are so glad that you enjoyed your stay and we hope to welcome you back in the not too distant future.Kind regards,

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from Ibis Front Office on 22 Feb 2024
Dear Christina,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FAIAZFront Office Team Member

10/10 Excellent

Hayford

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and beautiful
Stayed 1 night in Feb 2024
Response from Ibis Front Office on 22 Feb 2024
Dear Hayford,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FAIAZFront Office Team Member

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Will - Front Office Team Member on 17 Feb 2024
Hello Ruth,Thank you so much for both taking the time to write a review about our establishment - and leaving us such a lovely score! We are so glad that you enjoyed your one-night stay and we hope to welcome you back in the not too distant future.Kind regards,

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dad and son day out
Stayed with my son in a twin room. This was absolutely perfect to crash at the end of a long day trip to the capital
Stayed 1 night in Feb 2024
Response from Faiaz, Team Member on 16 Feb 2024
Dear John,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faiaz, Front Office

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill hotel.
Picked hotel due to location near 02. Thought it might be a bit rough or liad due to traffic abd trains. Got it totally wrong. Very helpful and friendly staff, clean big room, no noise. Only down side was too hard a bed, but that's just a personal thing.
Stayed 1 night in Feb 2024
Response from Front Office Team Member on 15 Feb 2024
Dear Paul,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faiaz,Front Office Team Member

10/10 Excellent

Ashleigh

Stayed 1 night in Feb 2024
Response from Ibis Front Office on 21 Mar 2024
Dear Ashleigh,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,RafatFront Office Team Member

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Team Member on 15 Feb 2024
Dear Shannon,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faiaz,Front Office Team Member

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man (Carl) on reception at check in was great fun and very welcoming. Room was brilliant as always at Ibis. Breakfast great and really nice in the open plan seating area.
Stayed 1 night in Feb 2024
Response from Front Office Team Member on 11 Feb 2024
Dear Wendy,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FaiazFront Office Team Member

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Team Member on 11 Feb 2024
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FaiazFront Office Team Member

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location nearby the O2 arena by private or public transportation. Restaurant is open late. Breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Will - Front Office Team Member on 5 Feb 2024
Hi Norma,We hope this message finds you well and we would both like to thank you for taking the time to write us a review and giving us such an amazing rating!We are glad that you enjoyed your time here and we hope to see you here again in the not too distant future.Kind regards,

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
Great friendly welcome. Very clean and comfortable. All staff positive friendly and helpful. Will definitely stay hre again
Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 1 Feb 2024
Dear Tim,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faiaz, Front Office

10/10 Excellent

Hugh

Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 30 Jan 2024
Dear Guest,Thank you for taking the time and trouble to complete a survey following your recent stay at ibis London Canning Town.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis London Canning Town in the near future.Yours sincerely,Faiaz,Front Office

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Faiaz, Team Member on 30 Jan 2024
Dear Guest,Thank you for taking the time and trouble to complete a survey following your recent stay at ibis London Canning Town.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis London Canning Town in the near future.Yours sincerely,Faiaz,Front Office

8/10 Good

Stewart

Stayed 1 night in Jan 2024
Response from Ibis Front Office on 20 Mar 2024
Dear STEWART,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FaiazFront Office Team Member

10/10 Excellent

Renaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good food. Relaxed Atmosphere. Clean rooms. Close to Underground!
Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 30 Jan 2024
Dear Guest,Thank you for taking the time and trouble to complete a survey following your recent stay at ibis London Canning Town.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis London Canning Town in the near future.Yours sincerely,Faiaz,Front Office

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Warm friendly staff to welcome you at reception
Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 30 Jan 2024
Dear Guest,Thank you for taking the time and trouble to complete a survey following your recent stay at ibis London Canning Town.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis London Canning Town in the near future.Yours sincerely,Faiaz,Front Office

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ibis London Canning Town

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ibis London Canning Town

8/10 Good

Vicki

Stayed 1 night in Jan 2024
Response from Faiaz, Team Member on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,ibis London Canning Town

10/10 Excellent

Fraser Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Very nice stay
Stayed 1 night in Jan 2024
Response from Curtis on 14 Jan 2024
Dear Fraser Andrew,Thank you so much for both your score, feedback and taking the time to do so.We are delighted to read that you had a great stay with us as reflected through your score and comment.We hope you had a safe journey and we look forward to welcoming you back sometime in the future to continue the great serviceMany thanks,

10/10 Excellent

Narinder

Stayed 1 night in Jan 2024
Response from Curtis on 10 Jan 2024
Dear Narinder, Thank you so much for your score and taking the time to provide us with one.We are most delighted to see that you had a great stay with us, as reflected through your score.We hope you had a safe journey back home and we look forward to welcoming you sometime in the future to continue the great service.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with friendly staff.
Stayed 5 nights in Dec 2023
Response from Faiaz, Team Member on 6 Jan 2024
Dear STEPHEN,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ibis London Canning Town

8/10 Good

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room good, breakfast fair, aftercare poor
Room was great, like most hotels the shower leaked, but the pressure was stunning. Breakfast was OK, downside was that at no time during my meal was all main ingredients available at the same time. I needed an email invoice afterwards, and the robot sent me to the wrong place, despite telling me it was the right, and then when I got to the right place the human told me that I could not get an invoice as I booked by Expedia, which is only true if you pay Expedia, not the hotel like I did. Would I stay again, yes as as the price / location was right for my needs
Stayed 1 night in Dec 2023
Response from Faiaz, Team Member on 6 Jan 2024
Dear CHRIS,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ibis London Canning Town

10/10 Excellent

Solomon

Stayed 1 night in Dec 2023
Response from Faiaz, Team Member on 24 Dec 2023
Dear Solomon,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ibis London Canning Town

8/10 Good

Randy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis canningtown review
The room was quite small but comfortable nice clean. Staff was good. I do wish they didn't go to your room to do i don't know what & i am not talking about housekeeping. The breakfast should always be included with your stay though the coffee was excellent
Stayed 7 nights in Nov 2023
Response from Faiaz, Team Member on 21 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,IBIS CANNING TOWN

6/10 Okay

Farah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
We checked in at almost 10pm, on arrival I was stopped by security and said what are you doing when I went to use the lift. My friend was in crutches and I said I'm using the lift because my friend is on crutches! It was quite bizarre. Then he calmed down but surely if you see someone struggling then that's why the disabled lift is be used. Ibis downstairs is really cute, cosy and done nicely. It has candles on in the evening it's really lovely. At the check in desk I was told I needed to pay for my room. I said I've paid already, he said let me check. Embarrassingly the man serving me colleague who was stood next to him shook his head and said no it's paid. Again embarrassingly for the man serving me said oh I think my colleague knows more than I do. I asked if a complimentary late check out was available, he said we charge £10 every hour you take. So I confirmed back so there are no complimentary check outs. He was completely befuddled. Check in should have been simple I paid in advance so I get a room key. Then simply saying no we don't offer a complimentary late check outs. On this occasion given the circumstances of a broken foot and my friend literally limping with a huge boot brace we should have been given a complimentary late check out because everything simply takes so much longer. At 10am we had two knocks at the door and the cleaner proceeded to open the door. When she saw the room was occupied she said sorry and left. I was so shocked. Then at 11am the same.
Stayed 1 night in Dec 2023
Response from Daisyv on 14 Dec 2023
Hello Farah, Thank you for sharing us your feedback with us. Were happy to hear that you enjoyed the appearance and the facilities and amenities that were being provided during your stay with us at Ibis Canning Town. We sincerely apologise for the mistake of our staff but to ensure but we will work on providing with better service at our hotel. I hope we see you again!Kind Regards, Front Office Team Member IBIS Canning Town London

10/10 Excellent

Laverne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suoerior customer service, nothing a problem. Helped me with my different needs. Sensational team. Keep up the great service.
Stayed 1 night in Dec 2023
Response from Daisy on 14 Dec 2023
Hello Laverne,Thank you for sharing us feedback. Were happy to hear that you enjoyed the services being provided during your stay with us. We hope to see you again!Kind Regards, Front Office Team Member Ibis Canning Town London

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Daisy on 14 Dec 2023
Hello Cheryl, Thank you for sharing us feedback. We hope to see you again!Kind Regard , Front Office Team Member Ibis Canning Town London

10/10 Excellent

Melanie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel great staff!
Stayed 1 night in Dec 2023
Response from Front Office Team Member on 5 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,FaiazFront Office Team Member

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Faiaz, Team Member on 24 Nov 2023
Dear JAMES,We very much appreciate your comments regarding your stay at the ibis London Canning Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ibis London Canning Town