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Reviews of Arsenal Tavern Backpackers

2 out of 5
Arsenal Tavern Backpackers
175 Blackstock Road, London, England

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

3.0/10

Cleanliness

4.0/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice. Don't stay here
False and hidden fees when checking in, run down location, no grocery store near by, willingly un helpful and clueless staff, dirty room, horrid beds (I think prison beds would most likely be better) Hidden binding conditions about refunds. extra charges on every thing imaginable and felt very unsafe from the moment I walked through the door I lost time, money, and almost my passport (they expect you to leave your passport with them as ransom for their key)
Response from ATB on 22 June 2015
Hello and thank you for the review. All of our terms and conditions are clearly advised by Expedia before booking. We have 6 grocery stores within 5 minutes walk of the hostel, some even less. We do not have any other charges once you check in. You booked for 7 nights and we refunded you for 6 nights, only charging you for the night that you stayed. You informed us that your sister had passed away. I'm sorry we did not meet your standards.

4/10 Poor

Jane, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Overcrowded, smelly,bad showers football-hooligans
the place is full of sketchy people. the smell leaves something to be desired and the rooms are packed to the max. Don't stay here if unless you are a football hooligan.
Response from ATB on 22 June 2015
Hello and thank you for the review. I am very sorry to read that you did not have a good stay with us. We will work harder to improve the hostel.