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"Cypress Lakes resort is brilliantly located. The room we were in was just a little dated and tired (especially the bathroom) but still fine and comfortable. Having two single beds put together for the bed was also just a little unexpected. But the one thing which brought the rating down to 4 rather than 5 was that when we put the airconditioner on we started sneezing. On checking the filter within the unit is was completely opaque with dust - so it hadn't been cleaned in a LONG time - potentially years. We mentioned this to front desk who said they were in the process of getting them cleaned - but for it to have been left this long between cleans was really not acceptable - it's an immediate health problem once the filter is left uncleaned for this long. So, overall really good, but this was a significant dropped ball on cleanliness."

"Great room and nice and clean. Very peaceful location."

"Super friendly and helpful staff. Lovely rooms, very clean. Excellent food and recreation facilities."

"We stayed in a beautiful suite, the view of the beach was magnificent! the furniture is dated, though clean, they didn't have a free standing shower, so you had to get into the spa to have a shower, and that wasn't easy especially where there is no step to get in, so a bit hard for us. My advise to the cleaners is to check if the soap dispensers are empty as it's the 3rd time I have stayed there and had to ask for shampoo or hair conditioner. Also there wasn't a bottle opener in the room."

"Rooms were amazing and while booking 1 bedroom loft that I didn’t know how it was in real life I’ve always stayed in a one bedroom apartment and when I went to the one bedroom loft and needed help changing rooms to a one bedroom apartment tasa was amazing help changing! Big shoot out to tasa she was great help and my kids love her she’s always happy and smiling :) "

"Fantastic view of Newcastle Beach. The hotel was well appointed, check in was excellent, the room and bathroom was spotless and the staff were very welcoming. Overall, great experience and will definitely stay there again."

"The property is in a good location and the rooms were comfortable. We had a few small issues and chatted to reception and these were rectified very quickly. The only issue I found was the limited communication regarding the current building works on site which resulted in the impact on onsite parking and road changes based on Main roads works around the location. Would certainly stay again."

"Clean well appointed room "

"Good facilities, friendly staff and food options."