Top Hotels Near Kukulcan Plaza Shopping Mall in Cancun from AU$139

"As frequent travelers to 5-star, adults-only resorts in Mexico, this was our first time trying Secrets, and as Hyatt members, we had high expectations. We booked just one night to test the property before moving to another resort, but even that was enough to be disappointed. The lobby and room initially looked modern and clean, but the room lacked basic functionality. The hair dryer didn’t work, there were no proper hand towel hooks, and there were very limited outlets or USB ports near the beds. The shower was large but poorly designed, with weak pressure and inconsistent temperature. We were also not provided a luggage rack, and there was no follow-up after requesting one. Food and service were the most disappointing. Poolside drinks were watered down, and the fish tacos were overly salty and flavorless. Dinner at the steakhouse was worse—both steaks were overcooked, chewy, and lacked flavor. The server never checked on us or acknowledged that we left most of our meals untouched. The buffet for breakfast and lunch was average with limited variety. Overall, this felt more like a 3–4 star experience, not a 5-star resort. Unfortunately, we would not return, and this experience makes us hesitant to try other Secrets locations."

"Great hotel but could use updating in rooms. Great food and wonderful staff …. Loved it ❤️"

"Nice hotel, buffet food was hit or miss (sometimes BAD) but the onsite restaurants were nice. Staff were very friendly and helpful, good location close to restaurants and shopping."

"Staff not too friendly "

"We come here year after year and it's always a "Perfect 10". The food is amazing, the facility is amazing, but most of all and our favorite part is, "The Staff", they are like family. We truly have a great friendship and relationship with them all. When we visit, it's like our second home away."

"Entertainment and food need to improve. Room quality need remodeling. Pool floors need to be fixed. Room service selections are poor. AC needs to be distributed better throughout resort. More 24 hour food choices needed. Food staff was super friendly. Concierge service can improve. Activities don't match the app."

"Great hotel great food"

"Everything was amazing, customer service. Food was delicious only thing bad was the communication for transportation to the airport. "

"We love Lagunaamar! Always fabulous - grounds and pools are immaculate, staff is very attentive and friendly."