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On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Guest reviews

4.7 out of 5 Exceptional
723 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Turquoize Ocean Front Master Double

    5/5 guest room rating

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Ocean Front Master Double
  • Turquoize Sky Ocean Front Master Double

    5/5 guest room rating

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Ocean Front Master Double
  • Turquoize Sky Ocean Front Master King

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Turquoize Ocean Front Master King

    4.4/5 guest room rating

    Room amenities

    • 64 sq m
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Ocean Front Master King

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Tortuga Beach and Gaviota Azul Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Dolphin Discovery and Ventura Park Cancun are not to be missed.

Map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Lorenzo's — 1 min walk
  • Bastille - Adults only — 1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 160 rooms boast indoor private hot tubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are flat-screen TVs with digital channels.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 forms of air-conditioned accommodation with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch Flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Things to do

  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Scuba diving
  • Snorkelling

Family friendly

  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 48-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for dinner and through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva

Frequently asked questions

Can I cancel my reservation for free at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and receive a full refund?
Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes and more.
Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Guest reviews

Overall score and ratings for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

4.7
Exceptional
5 - Excellent
573
4 - Good
98
3 - Okay
19
2 - Mediocre
17
1 - Poor
16
4.8
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.8
Property condition
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 6 nights in Jul 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 3 nights in Aug 2020
      5.0 out of 5 Excellent
      • Liked: Staff & service, amenities, property conditions & facilities

      Very relaxing place. Staff is great, food is very good. I’ll be returning, hopefully next year.

      Stayed 4 nights in Aug 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Everything about this resort is fantastic. The turquoise rooms are amazing - all with spectacular views and beautifully set rooms. The pools are great, food is amazing, and the service is next to none. Especially during Covid there is plenty to space and the staff take it seriously. Could not be more impressed.

      Stayed 1 night in Aug 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Beach is georgous, I think one of the best view in cancun. Food was delicious

      Stayed 7 nights in Jul 2020