Juan Sánchez Hotels, San Juan

"I traveled with a group of 21 including myself. When we arrived we had to wait til 4 for check-in so we were able to take a look around. The rooms are nice but needing some updating and some furniture items need replacing. The sofabed in my room was stuck out all weekend which ruined me having my group being in my room to celebrate my bday where all my decorations where put up because they dont allow you to decorate inside of the hotel unless you book an event space. The staff was polite and the restaurants were a bit slow with service but the food was good. The free breatfast was tasty and a good start to the day.We loved the happy hour everyday which was a great meeting point before dinner. The biggest complaint anyone had was everyone didnt get the rooms that they booked. We all paid for a oceanview king suite and some of us was watching a rooftop or parking lot from their balconies! There was little to no compensation for the room errors. The beach is accessible through a gate off the pool area which consist of 3 pools and a hot tub. The beach was nice but very rocky going in the water. Overall it was a good stay but with some small improvements it could be a 4 or 5 star hotel!"

"The hotel is nice and staff is amazing. The food is pricy and not fresh - plenty of places to walk to that serve better food. Lots of places to walk to. The beach is walking distance across the freeway (there's an overpass to walk on). they have a staff member on the beach to help with chairs/umbrellas. The swimming pool was freezing but the area is nice - just on smaller end. Downside - The bar is expensive - we had beer delivered via Uber. Our room was TINY - it was basically a bed in the middle of a master bathroom. My husband could lay in the bed and touch the shower door! There was no where to put our luggage so we'd have to sit it on the bed whenever we needed to get something out. Also with 3 suitcases it was almost impossible to walk around the bed to get to the bathroom. Since the shower was not in a separate room, every time we showered the entire room was soaked with humidity (including our bed/clothing) and the tile floor would get very SLICK. I would definitely not stay there due to the tiny room issue. "

"Room was nice, view was beautiful. Beautiful property."

"The oceanside was great! Woke up every morning ready to open the balcony and just hear the waves."

"A hotel inside an international airport can come in two flavors. Brilliant… or not. The San Juan is not. Some of the staff try hard to be friendly. Some are outright belligerent. The sixth floor requires a change of elevators. The expensive king-bed room is tiny. No place to lay out your your kit for the morning prep. The restaurant? Surely staff. Beer can be $18 a glass. Food is, at best, bar happy hour snack food. Breakfast is on the Motel-six standard. Filling. No more. We’ve got a 7am international departure, or we would book a different hotel. We will have dinner the night before elsewhere."

"It was a beautiful hotel with "

"1-star stay at Costa Bahia Hotel Paseo Caribe — unprofessional staff, dirty room, and mold everywhere. Checked in (or tried to) after a day out on the island. I know 4 pm is check-in—I arrived at 10 am expecting to drop bags, came back at 4:15 and was told the room still wasn’t ready. It wasn’t actually ready until 5:15. So we lost the first hour of our evening. Front desk is on the second floor, four people working (two women, two men) and all of them were goofing off behind the desk—throwing a pen around, joking, totally unprofessional. When I asked about a late checkout, I got attitude; the same staffer told me to “check back in the morning.” Next morning we called to request a late checkout and were told it was unavailable. At checkout, a couple trying to check in at 11 am were being offered early check-in for $75—so they’ll charge for early access but won’t extend a courtesy late checkout. Room condition was worse: • Outdated carpet and a persistent moldy smell. • Main orange couch was stained and not fit to sit on; floors were dirty with visible stains. • Bathroom had mold around the tub. Water pressure and hot water were the only positives. • Bed was the worst: the thin blanket had green mold on it (we didn’t notice until the next day). Pillow had a streak of blood. • Balcony door was off its track and a pain to open; view of the bay was nice but not worth the hassle. • All night there was an annoying beep from a utility closet in the hallway—sounded like a dying s"

"no we did not have a beach view, we did enjoy the pool"

"Too much street noise. There were guests having domestic fights in the halls late at night. "