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Sheraton Puerto Rico Hotel & Casino

Photo gallery for Sheraton Puerto Rico Hotel & Casino

Featured image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Overview of Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
200 Convention Boulevard, San Juan, 00907

Explore the area

  • Popular LocationPuerto Rico Convention Center2 min walk
  • Popular LocationPan American Pier14 min walk
  • Popular LocationCondado Beach17 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)12 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, Sheraton Puerto Rico Hotel & Casino is in the business district and near the beach. Pan American Pier and Port of San Juan are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Carolina Beach. Looking to enjoy an event or a match while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby.

What's nearby

  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 17 min walk
  • Luis Muñoz Rivera Park - 20 min walk

Getting around

  • Sacred Heart Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 12 min drive

Restaurants

  • District Lounge&Sushi Bar — 1 min walk
  • Pool Bar & Grille — 1 min walk
  • Texas de Brazil - 3 min walk
  • Macchiato Coffe Shop - 10 min walk
  • Melanzana - 13 min walk

About this property

Sheraton Puerto Rico Hotel & Casino

Bayside San Juan hotel in Isla Grande, walk to Puerto Rico Convention Center
Along with 5 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges and a 24-hour fitness centre are on-site. All 503 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy spring water baths, and other standard amenities include iPod docking stations, 24-hour room service and flat-screen TVs.
Sheraton Puerto Rico Hotel & Casino offers 503 forms of accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, spring water baths, bathrobes and designer toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open selected days.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 18 per night)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open selected days
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 casino gaming tables
  • 448 casino slot machines
  • Beach towels
  • Casino (21000 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Spring water bathtub
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Dogs and cats welcome
2 per room (up to 70 lbs/32 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 17.76 per cent of room rate

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, and USD 12.00 and USD 12.50 for children (approximately)
  • Self-parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
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Sheraton Puerto Rico Hotel San Juan
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Sheraton Puerto Rico Casino San Juan
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Sheraton Puerto Rico Hotel & Casino Hotel
Sheraton Puerto Rico Hotel & Casino San Juan
Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 581 out of 968 reviews
5 - Excellent 60%
Rating 4 - Good. 219 out of 968 reviews
4 - Good 23%
Rating 3 - Okay. 80 out of 968 reviews
3 - Okay 8%
Rating 2 - Poor. 47 out of 968 reviews
2 - Poor 5%
Rating 1 - Terrible. 41 out of 968 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area was nice lather the jacuzzi didn’t work. The casino areas was extremely packed.
Stayed 3 nights in Jul 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was OLD and DIRTY. Plenty of sun No umbrellas to rent. Food at the pool bar Salty and cold. Stay away for the place. No Beach. Run away. Horrible experience not worth your time and vacation.
Stayed 5 nights in Jul 2021

3/5 Okay

Travelled with family
Disliked: Amenities
Parking was ok. A little pricey.
Stayed 8 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the key card only worked for your floor. That means not just anyone can get on any floor
Stayed 5 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lobby, restaurants,casino area was good. The room was horrible!!!!!! The bed was old and was not comfortable. It wasn’t clean upon arrival. Carpet dirty , widow coverings dirty. 1 flat pillow on bed just not good. Would not recommend
Stayed 4 nights in Jul 2021