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Hotel El Convento

Photo gallery for Hotel El Convento

Featured image
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel El Convento

VIP Access

Hotel El Convento

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
100 Cristo St, San Juan, 00901

Explore the area

  • Popular LocationSan Juan Gate3 min walk
  • Popular LocationCastillo San Felipe del Morro10 min walk
  • Popular LocationPort of San Juan13 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, Hotel El Convento is in the historical district. San Juan Cathedral and San Juan Gate are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Isla Verde Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Statue of Ponce de Leon - 1 min walk
  • San Juan Cathedral - 1 min walk
  • San Juan Gate - 3 min walk
  • Castillo San Felipe del Morro - 10 min walk
  • Port of San Juan - 13 min walk

Restaurants

  • Santisimo — 1 min walk
  • St. Germain Bistro and Cafe - 2 min walk
  • The Mezzanie - 2 min walk
  • Cafe el Punto - 3 min walk
  • La Taberna Lúpulo - 3 min walk

Getting around

  • Sacred Heart Station - 10 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

About this property

Hotel El Convento

Luxury San Juan hotel in Old San Juan, near San Juan Cathedral
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and conference space. All 58 individually decorated rooms provide free WiFi, free wired Internet and room service. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Hotel El Convento offers 58 forms of accommodation with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Fitness centre
  • Free bike hire
  • Outdoor pool

Family friendly

  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 677 out of 985 reviews
5 - Excellent 69%
Rating 4 - Good. 199 out of 985 reviews
4 - Good 20%
Rating 3 - Okay. 56 out of 985 reviews
3 - Okay 6%
Rating 2 - Poor. 32 out of 985 reviews
2 - Poor 3%
Rating 1 - Terrible. 21 out of 985 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked a junior suite and receptionist lied saying room wasn’t available and downgraded us to a standard room with no view, there was a wall in front of our window. They didn’t call Expedia fir refund until check out when I call Expedia and had them call the hotel. They told me to pay full invoice and settle later. No WiFi in the entire hotel, at 11 pm an employee tried to infallible a modem in my room so in na work, also Tv didn’t work in any of the rooms. Management was aware of no WiFi and no TVs. They also told other guest that their suite what’s ready at check in and downgraded them but in reality their computers didn’t not send updated info to Expedia and guests were booking rooms that weren’t available. The poor room we received ruined our vacation. It was extremely loud from the restaurant next door, I requested a fan to make background noise. They also informed us kn one morning that we would need to walk to their sister hotel for breakfast as the chef would randomly announce in the morning if they would serve breakfast at the hotel or not. Horrible experience
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, the decor and overall appearance inside and out, the dining area and the pool. I also like the friendliness of the staff. Only drawback was slow service at breakfast time.
Stayed 2 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool historical hotel. Beautiful building. Great location. Excellent restaurant. Needs attention: door would not lock. Internet súper slow but apparently a ubiquitous problem of Old San Juan. TV did not work....said Dish not turned on but no Dish control either. Asked for help twice....said they would send someone but no one came. Not a big deal as we did not come ti watch TV but it should work. No internet channels like Netflix available if you care about that.
Stayed 2 nights in Nov 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness
Cute little hotel with a lot of history Not really up to standard of what they charge per night- maid never came, uncomfortable bed, issues with bathroom, charged for late checkout, issues with ac, could hear people outside my door 247 almost
Stayed 2 nights in Nov 2021