Suite, 2 Bedrooms, Non Smoking, Oceanfront | View from room

Reviews of Sheraton Waikiki Beach Resort

4 out of 5
Sheraton Waikiki Beach Resort
2255 Kalakaua Ave, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1272 out of 1832 reviews" "
Rating 8 - Good. 337 out of 1832 reviews" "
Rating 6 - Okay. 117 out of 1832 reviews" "
Rating 4 - Poor. 52 out of 1832 reviews" "
Rating 2 - Terrible. 54 out of 1832 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ma Cecilia Jingco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything, restaurant, dining, shopping and transportation. We’ll definitey cone back and choose Sheraton Waikiki.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Best
Stayed 7 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Family friendly place to stay! Great options for food. Nice overall experience for Waikiki Beach rea
Stayed 5 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 29 Apr 2024
Aloha Leslie, Mahalo for letting us know that Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations, with all the excitement and entertainment in the heart of Waikiki. We are pleased that each of you had a memorable stay and that our accommodations and amenities exceeded your expectations. It was our pleasure hosting you and your family, and we hope to see you all again any time your travels bring you to the islands.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Stacy

Travelled with group
Liked: Staff & service, property conditions & facilities
Friendly staff throughout the entire resort, ocean front room view was soectacular!
Stayed 2 nights in Apr 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 4 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 28 Apr 2024
Aloha Alina, Mahalo for choosing Sheraton Waikiki. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate knowing we exceeded your expectations. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Jodie Tran, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, very convenient, but parking fees too expensive.
Stayed 5 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 28 Apr 2024
Aloha Ms. Tran, Mahalo for choosing to stay with us at Sheraton Waikiki and sharing your review. We are glad to know you overall had a pleasant stay and that our location was convenient for your travel plans. That said, we regret not meeting all of your expectations with the parking fees and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 28 Apr 2024
Aloha Adrian, Mahalo for the wonderful rating for Sheraton Waikiki. We're delighted to have provided you with a memorable visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway vacation for anniversary.
Stayed 5 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 26 Apr 2024
Aloha Tomas, Mahalo for choosing Sheraton Waikiki for your anniversary getaway. We are delighted to hear you had a fantastic time celebrating your special occasion amidst the exquisite beauty of our beachfront paradise. We are honored to have contributed to creating unforgettable memories for you and your beloved. Congratulations on your anniversary! We extend our warmest wishes and blessings for many more years of love and togetherness. Please come and see us again the next time you are in Hawaii.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

BAO-HUY VU JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, explained and answered all my concerns thoroughly.
Stayed 6 nights in Apr 2024

6/10 Okay

Lissy

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 26 Apr 2024
Aloha Lissy, Mahalo for choosing us and taking the time to leave a rating. We sincerely hope you enjoyed your overall visit. However, our goal is to exceed all of your expectations each time you stay with us. Therefore, we apologize if your experience was anything less than ideal or if you had any issues that prevented you from fully enjoying your stay with us. We appreciate your business and hope to have the opportunity to serve you better on your next trip to Hawaii. Mahalo, Mari K. Guest Experience Team

10/10 Excellent

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and beach access from hotel. Walking distance to the heart of waikiki
Stayed 4 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 25 Apr 2024
Aloha Mariela, Mahalo for choosing Sheraton Waikiki and for your generous feedback. We are so glad our location worked well for you and that you appreciated being so close to the beach. We appreciate your business and hope to see you again on your next visit to Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Kifaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Januka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Sheraton, helpful and kind staff, lovely onsite shops and plenty of dining options.
Stayed 4 nights in Apr 2024

8/10 Good

Pamela, Mashpee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff friendly. We were pleased with the location - walkable to shopping, dining and to Waikiki Beach. Although be aware the beach at the hotel is very small and Waikiki is very crowded. We didn’t spend any time there except quick visits. The pools were nice, refreshingly cool but you have to get there early to get a spot which was fine but only a few umbrellas there. The pool bar drinks were very good, we had lunch once there and it was fine. Expensive for 2 sandwiches but we expected that. The restaurant at night was excellent - food and drinks were great. We had breakfast on our first day and skipped it the rest of the week. Limited menu and pricey. Our room had a partial ocean view and we enjoyed looking at the ocean or city. The deck was great! Room was a fine size for 2 of us BUT the bathroom was too small. Small sink outside in the room - I don’t like that setup in any hotel. On our last night I asked the desk if we could check out an hour later (noon) and she said I could for a $25 fee. I declined after paying a resort fee of $50 a day and barely being at the hotel.
Stayed 8 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 24 Apr 2024
Aloha Pamela, Mahalo for choosing Sheraton Waikiki and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest, and it will be our pleasure to welcome you back on your next visit to Hawaii.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, perfect location, wonderful people, clean. Need more umbrellas at the adult infinity pool so you don't line 45-50 minutes before the pool opens to get one of 6 chairs with umbrellas (that don't cost money)
Stayed 17 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team   on 24 Apr 2024
Aloha Rosemary, Mahalo for sharing your kind feedback. We were thrilled to hear you had a wonderful time at Sheraton Waikiki. The breathtaking oceanfront location, well-maintained accommodations, and our thoughtful hospitality all come together to create a truly memorable experience for our guests. Therefore, we are happy to hear that each aspect enhanced your visit. Having said that, your input is invaluable to us as we continuously strive to improve our offerings. We wish you all the best and look forward to welcoming you back soon for another unforgettable stay. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Letrande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with lots to do great for families or for couples. Even singles. Easy check in and check out. Newly renovated rooms. Beautiful hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean and staff was very friendly. Housekeeping came every day, which is a treat these days. Very convenient location- walking distance to everything we needed. Pool food was elevated and delicious. Definitely recommend.
Stayed 4 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 23 Apr 2024
Aloha Justin, Mahalo for choosing Sheraton Waikiki and for your kind recommendation. Knowing you loved every aspect of your stay, from the pristine island ambiance crafted and maintained by our housekeeping team to the delectable poolside cuisine, truly makes our day. Creating exceptional experiences for our guests is our passion, and your feedback lets us know we are succeeding. It was a pleasure being a part of your unforgettable Hawaiian adventure. We wish you safe travels and look forward to your return.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Minakshi, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it would definitely come back and recommend
Stayed 4 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 22 Apr 2024
Aloha Sheila, Mahalo for your kind remarks regarding your time with us. We are pleased to know that we were able to provide you with an exceptional experience throughout your stay, and we love knowing you plan to return. All of us here at Sheraton Waikiki look forward to your next visit.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Amanda, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, it was right in the heart of things and close to everything downtown. The edge pool is beautiful, but it can be hard to get a spot poolside - definitely recommend getting a cabana. The restaurant options are a little meh, but plenty of options if you walk a bit. The king room was great with a beautiful view with plenty of room with the balcony.
Stayed 6 nights in Apr 2024

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 21 Apr 2024
Aloha Armen, Mahalo for choosing Sheraton Waikiki. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you recognizing our accomplishments. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area but great stay nonetheless. Kids especially loved the pool area and waterslide. Beach access was great. Friendly and accommodating staff.
Stayed 6 nights in Mar 2024

10/10 Excellent

JIYEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Abhishek S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great for kids. There was a musty smell in the bathroom that was bothersome the whole time we were there. Cocktail drinks at Rumfire are a joke. Do not waste your money. The on site convenience store was great!
Stayed 7 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team   on 20 Apr 2024
Aloha Abhishek, Mahalo for your review, emphasizing Sheraton Waikiki's family-friendly environment. We are glad you had an overall enjoyable stay and found our on-site convenience store beneficial. However, we sincerely apologize for the inconvenience caused by the musty smell in the bathroom. We will be sure to address this with our housekeeping team to prevent similar recurrences going forward. Additionally, we regret that your experience with the cocktails at RumFire fell short of your expectations. Your feedback will be shared appropriately as we aim for beverage excellence. Perhaps on a future visit, you would be open to trying a different drink or letting our bartenders know your preferences, as they are happy to create something you will love. It was a true pleasure to have you as our guest, and we hope to see you again soon.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Yachen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Staff service/attitude in the pool area can be improved
Stayed 8 nights in Apr 2024

8/10 Good

Bi Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Apr 2024

10/10 Excellent

Justice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 7 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 17 Apr 2024
Aloha Justice, Mahalo for sharing your feedback. We are delighted you had a great experience at Sheraton Waikiki. Our team is dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting you, and we look forward to providing you with another exceptional stay in the future.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Alejandro Gomez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and very relaxing. It’s walking distance to everything you need for a perfect vacation. Recommend this property for families.
Stayed 4 nights in Apr 2024

10/10 Excellent

XINGLING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Behrooz

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Guest Experience Team on 17 Apr 2024
Aloha Behrooz, Mahalo for sharing your rating. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Mahalo, Mari K. Guest Experience Team

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at the Sheraton and the service was excellent! Enjoying every minute
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 16 Apr 2024
Aloha Nancy, Mahalo for returning to Sheraton Waikiki and letting us know that you had a great stay. We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and we sincerely appreciate you recognizing our efforts. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

6/10 Okay

Jennifer Rae

Travelled with family
I booked an ocean front room and was looking at the side of the royal hawaiian
Stayed 7 nights in Apr 2024
Response from Guest Experience Team on 16 Apr 2024
Aloha Ms. Rae, Mahalo for sharing your feedback. We apologize for any disappointment caused by the room view not meeting your expectations during your recent visit. We understand the significance of a pleasant view, particularly when booking a beachfront room, and we deeply regret any frustration this has caused. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences, and we hope to have the opportunity to welcome you back in the future for an improved and more satisfying stay.Mahalo, Mari K. Guest Experience Team

8/10 Good

Michael

Liked: Cleanliness
Good location. Small pool and deck area. The oceanfront restaurant/bar closes at 4:30 pm - why?
Stayed 5 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team. on 15 Apr 2024
Aloha Michael, Mahalo for choosing Sheraton Waikiki. We are glad to know that you enjoyed our hotel's breath-taking location and that you had an overall pleasant stay. That said, we understand your desire for more relaxation space and regret your disappointment regarding Edge of Waikiki's closing time. Your input is valuable to us as we strive to enhance our guests' experiences and ensure that our offerings align better with our guests' needs and expectations. We look forward to welcoming you back for an even better visit in the future. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team.

8/10 Good

Neeta

Liked: Cleanliness
Stayed 5 nights in Apr 2024

6/10 Okay

Saaransh

Stayed 6 nights in Apr 2024
Response from Guest Experience Team on 13 Apr 2024
Aloha Saaransh, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo, Mari K. Guest Experience Team

10/10 Excellent

joon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to be, highly recommended for any occasion, especially for families
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 12 Apr 2024
Aloha Joon, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki, and we are pleased you agree. Mahalo once more for your generous feedback, and we hope to see you again any time your travels bring you to the islands.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 5 nights in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Phoebe, Mahalo for staying with us and sharing your review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Sheraton Waikiki, and we hope to see you again soon. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first facility I have stayed in using Toto Washlet toilets. That says a lot. First class. Also the checkin agent worked closely to accommodate a late checkout. Much appreciated. Look forward to another stay in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Rama Krishnamurthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the stay at Sheraton. The kids pool was great . The vibe in the evening was great with so many shopping options nearby .
Stayed 5 nights in Feb 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Rama, We are glad to have exceeded your expectations and that you and your family had a fantastic stay at Sheraton Waikiki. We are especially happy that our ideal location and outdoor pool made your visit more enjoyable. We hope your excellent experience will bring you back soon to enjoy more of what we have to offer. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

rodrigo

Travelled with family
Perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach areas are amazing with bringing kids, also convenient to multiple places to eat
Stayed 5 nights in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Troy, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki. We are pleased each of you had a memorable stay and that our beautiful beach and pools elevated your time with us. It was our pleasure hosting you and your family, and we hope to see you all again any time your travels bring you to the islands.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Good

Jia Bao

Liked: Cleanliness, amenities, property conditions & facilities
overall it’s great
Stayed 6 nights in Apr 2024

6/10 Okay

Elizabeth, Kirkland

Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful building with great views, we chose to upgrade to. Paying $50/day for a Resort Fee always bothers me; especially in this case, where the pools were so crowded you couldn't even find a chair to sit in. Hordes of people. Only 1 Breakfast place (which was good), 1 lunch and 1 dinner place. Not enough capacity at restaurants for the hundreds or thousands who stay here. Took an hour to get a crib, which was reserved and which we were told would arrive in "10 minutes".
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 10 Apr 2024
Aloha Elizabeth, Mahalo for taking the time to evaluate our hotel and for your positive feedback regarding our property and its stunning views. We are delighted to learn that you opted for an upgrade and enjoyed your breakfast at the Kai Market. However, we understand your frustrations with the resort fees and dining options. Please know that we constantly re-evaluate our prices and offerings to ensure that our guests receive value and efficiency. Additionally, we apologize for the delay you encountered in receiving your pre-reserved crib, and we sincerely regret any inconvenience it caused. Your feedback will help us refine our processes, and we genuinely appreciate your patience. Your input is highly valued as we continue to strive for an exceptional guest experience. We hope that other aspects of your stay were enjoyable. It would be an honor to welcome you back in the future and exceed your expectations. Mahalo, Mari K. Guest Experience Team

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families and people who want to be close to Waikiki activities
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 10 Apr 2024
Aloha Vikram, Mahalo for letting us know that Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations, with all the excitement and entertainment that Waikiki provides. We are pleased that you had a memorable stay and that our accommodations and amenities exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again any time your travels bring you to the islands.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 Good

siqing, alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room too small, and bed is only 1.2 meters wide. not good for two adults and two children.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica at the front desk gave us a wonderful room and great friendly local advice, she made our trip amazing, thank you Jessica! The property is so convenient right on the beach, connected to a Lawson with every Japanese quick eating option like bento and Onigiri if you're like us and just want to grab a cheap quick bite everyday and get to activities. I will only stay here on subsequent trips. Visited other hotels on Waikiki and there's no way there is one with better amenities!
Stayed 4 nights in Apr 2024

6/10 Okay

Dongbo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The equipment is old, and the room lacks repair.
Stayed 8 nights in Mar 2024
Response from Guest Experience Team on 8 Apr 2024
Aloha Dongbo, Mahalo for being our guest and for sharing your feedback. While we hope that you had an overall positive stay, we deeply regret any inconvenience you faced during your time with us. Providing an exceptional experience for all our guests is our top priority, and we are committed to maintaining high standards in both service and aesthetics. We have taken note of the concerns you mentioned, and your input motivates us to continuously enhance our offerings to ensure every guest enjoys a flawless visit. We remain hopeful for the chance to welcome you back and provide the exceptional hospitality we are known for. Mahalo, Mari K. Guest Experience Team

8/10 Good

Jeanette

Stayed 4 nights in Mar 2024