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Reviews of Hyatt Regency Waikiki Beach Resort & Spa

4 out of 5
Hyatt Regency Waikiki Beach Resort & Spa
2424 Kalakaua Ave, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1770 out of 3058 reviews" "
Rating 8 - Good. 737 out of 3058 reviews" "
Rating 6 - Okay. 302 out of 3058 reviews" "
Rating 4 - Poor. 130 out of 3058 reviews" "
Rating 2 - Terrible. 119 out of 3058 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy property for access to amenities
Stayed 6 nights in Mar 2024

4/10 Poor

Nicole K

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude and did not communicate for over 48 hrs that our bag had arrived from the airport. Staff were short in regards to allowing us to use robes due to our lost luggage and were not polite due to late check in
Stayed 5 nights in Mar 2024

4/10 Poor

Ed

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 2 years ago it was great. Restuarants change to 84.00 each all you can eat But took away the really good food. We rebooked because of the food and convience. House keeping was very poor no one vacuumed they didn't clean the room or the bathrooms unless you left them directions on paper. My wife who was a house keeper said don't tip they can't clean properly the mirror was dirty for 3 days and know one cleaned it. We ask to have the bedding changed and there was either blood or lipstick on the pillow caseafter they changed it, again not sure what laundry gets done. Next time when we go back to Hawaii we will stay at a different Hotel 1 star only. Ed & Misty Fraser 3/25/2024
Stayed 5 nights in Mar 2024

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Jungrae

Stayed 5 nights in Mar 2024

6/10 Okay

Carey

Travelled with partner
Liked: Cleanliness, staff & service
Decent hotel but too many kids, the pool is far too small for a hotel this size. Area is quite busy and crowded. Across from beach which is convenient but also mobbed.
Stayed 3 nights in Mar 2024

4/10 Poor

Filip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our washroom had mold on the ceiling outdated hotel and super expensive. You don’t get what you pay for basically.
Stayed 5 nights in Mar 2024

10/10 Excellent

Parin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent property. The Beaty of this hotel is just across to the Beach.
Stayed 5 nights in Mar 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Eva !!!! Was amazing we were lucky enough to get her a check in and she continued to help us for the two day stay we were there. She was amazing, knowledgeable, professional, and her can-do attitude made us feel at home. I came back several times to the front desk just to ask her questions, and she answered them not only quickly, but thoroughly, which gave us more than one or two options to do what we wanted to do, I can’t thank her enough and I can’t tell you how much she should be a very very very valuable asset to your company. When I go back, I will definitely look for her again and thank her again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linden Mark

Travelled with family
We thoroughly enjoyed our stay at this hotel. The only thing I feel they could improve on is more comfortable seating around the property.
Stayed 6 nights in Mar 2024

8/10 Good

yeon soo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Mar 2024

10/10 Excellent

James W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who were very helpful
Stayed 5 nights in Mar 2024

2/10 Terrible

ponciano, livignston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They are out of day the elevators are to old and they don't work and too much noise
Stayed 12 nights in Mar 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to shopping and great restaurants. Few minutes from natural brach. Highly recommended.
Stayed 1 night in Mar 2024

8/10 Good

Damon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clean, staff was very friendly. Elevators ran extremely slow, leave yourself adequate time to catch ubers, get to reservations, etc. Would stay there again for sure.
Stayed 6 nights in Mar 2024

8/10 Good

Josef

Liked: Cleanliness, staff & service
Concierge was not helpfull at all
Stayed 7 nights in Mar 2024

2/10 Terrible

liana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Meiqi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this location which is right next to Waikiki beach with next view in the 2nd floor lobby.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time location was good and staff was awesome.
Stayed 5 nights in Mar 2024

10/10 Excellent

dean, CLEAR LAE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2024

8/10 Good

Hamik

Travelled with family
The location is great. Walking distance to many shops and restaurants. The property is clean but the rooms are dated and not very welcoming. The elevator takes a long time especially during the busy morning hours.
Stayed 4 nights in Mar 2024

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Betty was amazing!! Excellent service, she upgraded our room as it was my husband's birthday and our 20 year anniversary. The property is beautiful!! We loved it so much I rebooked for this August 🙌
Stayed 6 nights in Mar 2024

8/10 Good

Karyna, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Ruben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place and hospitality.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kirk Parry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is next to Waikiki Beach and very centrally located. I would stay there again. The bad? The sirens from the emergency service vehicles seemed to blast every hour during the night. Well, maybe ever three hours.
Stayed 4 nights in Mar 2024

10/10 Excellent

MELISSA Marie

Travelled with family
Liked: Amenities
Amazing hotel. We were very happy! The only downside was getting picked up because the lady didn’t listen to me and thankfully Roberts travel came right back and picked us up. No questions asked. Roberts was amazing and the hotel was wonderful!
Stayed 4 nights in Mar 2024

6/10 Okay

Sebastian M

Liked: Cleanliness, staff & service, amenities
The parking system is a little bit confusing to start when checking out. The elevators for the Diamond Head tower take a long time to get to the floor that is requested. I noticed on the floor I was staying on the elevator buttons do not work all the time. When going to check out I had pressed the button several times and it kept turning off, waited for the elevator for a long time, eventually had to take the stairs because the buttons were not working properly.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was close to the ocean and walkable to good dining and shopping.
Stayed 6 nights in Mar 2024

6/10 Okay

Kim

Liked: Cleanliness, staff & service
The staff was great and I really appreciated the convenience of the location as I walked everywhere during my stay. The gym is small but had a decent selection of dumbbells, kettlebells, and other equipment for resistance training. There’s only one stair climber and several treadmills that are taken up if you workout mid mornings. That seemed to be the busiest time. My room was on the 32nd floor and the line for the elevators could be quite long. The furniture was scratched, carpet matted from use and the wallpaper was peeling at some of the seams. It was very clean and the bed was comfy. You’d think at the upper level, there’d be some peace and quiet, but it was very noisy at night between the traffic and/or events held down below in the courtyard. The evening sunsets were incredible from the balcony with the partial ocean view room. Overall, I did enjoy my stay and felt safe. Three stars were given for noise and need for renovations.
Stayed 8 nights in Mar 2024

8/10 Good

yumin, Markham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really don't like you have to take two elvators to go out.
Stayed 9 nights in Mar 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Stephanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded upon check in for free, actually didn’t notice. Staff was great and the location was all around wonderful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas, Las Vegas

Liked: Staff & service, property conditions & facilities
Great Location, Excellent staff! Room was comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the facility, the parking should have been included as a guest but was expensive.
Stayed 6 nights in Feb 2024

10/10 Excellent

Cole Leland Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. I would recommend staying there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Abhinav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good ambiance and good service
Stayed 6 nights in Feb 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the pool and hot tub were bigger to accommodate 2 towers.
Stayed 7 nights in Feb 2024

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, amenities
The property was nice. It could use a little updating but perfect distance to the beach and shopping very walkable area close to the zoo.
Stayed 5 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and it did not disappoint. Great location close to the water and walking distance to a lot of shops and restaurants.
Stayed 8 nights in Feb 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient. Shopping and dining on the same street as hotel and the beach is across the street.
Stayed 7 nights in Feb 2024

10/10 Excellent

Rongping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Umendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and walking distance to many restaurant's and shops. Beach was across the street. Very good location about 30 minutes from airport. Would stay there again.
Stayed 4 nights in Mar 2024

6/10 Okay

Charlene

Liked: Cleanliness
In a bustling Waikiki area facing a public beach. At night the party music from the street can be heard. Too many group tours using the hotel. Breakfast charge of $45 is way too high.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Eric

Liked: Property conditions & facilities
Kind
Stayed 6 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in Hawaii and it was a trip to remember
Stayed 7 nights in Dec 2023

8/10 Good

Mirna P

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 5 nights in Feb 2024

10/10 Excellent

Guirlyn Aviles

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the easy access to the beach! Literally right across the street!
Stayed 6 nights in Feb 2024

10/10 Excellent

james

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has all the shopping and dining that anyone would ever need
Stayed 14 nights in Feb 2024