Sheraton Universal Hotel

Photo gallery for Sheraton Universal Hotel

Primary image
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
333 Universal Hollywood Drive, Universal City, CA, 91608

Explore the area

  • Popular LocationUniversal Studios Hollywood2 min walk
  • Popular LocationThe Wizarding World of Harry Potter™9 min walk
  • Popular LocationUniversal CityWalk12 min walk
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)50 min drive

Choose dates to view prices

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Consider Shrine Auditorium for a night out, and don't miss Universal Studios Hollywood, a top local attraction. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Universal Studios Hollywood - 2 min walk
  • The Wizarding World of Harry Potter™ - 9 min walk
  • Universal CityWalk - 12 min walk
  • Hollywood Bowl - 5 min drive
  • Warner Brothers Studio - 11 min drive

Getting around

  • Universal City Station - 5 min walk
  • Downtown Burbank Station - 9 min drive
  • Los Angeles Intl. (LAX) - 50 min drive

Restaurants

  • Three Broomsticks - 4 min walk
  • Saddle Ranch Chop House - 5 min walk
  • Wolfgang Puck Bistro - 8 min walk
  • Tony Roma's - 9 min walk
  • Blaze Pizza - 9 min walk

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Languages spoken

Arabic, Chinese (Mandarin), English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 35.20 per night; includes in/out privileges)
  • Valet parking on site (USD 49.50 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • The California's
  • The Reel Pool Bar
  • In the Mix Lobby Bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (32774 square feet)
  • Meeting rooms - 17

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
1 per room (up to 40 lbs/18 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self-parking fee: USD 35.20 per night (in/out privileges)
  • Valet parking fee: USD 49.50 per night
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 1131 out of 1996 reviews
5 - Excellent 57%
Rating 4 - Good. 453 out of 1996 reviews
4 - Good 23%
Rating 3 - Okay. 209 out of 1996 reviews
3 - Okay 10%
Rating 2 - Poor. 111 out of 1996 reviews
2 - Poor 6%
Rating 1 - Terrible. 92 out of 1996 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our room bathroom looked dirty, couple human hair was still on the wall and on the floor. Window lint was peeled off. And very noisy during evening you can hear cars sounds. Big dissatisfaction was lobby manager lied to us that parking not included in rate. But it was included in our hotel rate. Thanks to they account department they refunded my parking payment.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and the room so clean and nice ,i will be back on my next vacation
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by everyone I met. Room was nice with a great view.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. The staff are so lovely and welcoming! From our arrival to our departure we felt truly looked after. Will stay again! Also love that it’s right next door to Universal studios. About a 10 min walk but they have a free shuttle bus
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic and the pool atmosphere was great with dining and live music.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but too many little children running around unsupervised.
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Staff & service
front desk was horrible, charged me twice when i stood there and told me they could do nothing until i dealt with my bank
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, highly recommended if you want to be close to Universal Studios! Staff very friendly as well
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice, from checking in, bell hop services, shuttle service to Universal, poolside drinks, the Reef for meals, to checkout. We loved our room and the ambience of having a balcony overlooking the pool. Huge bonus having live music on two of the nights we were there!! Bryan Lazar was awesome! A couple of bummers: the room was outdated and needed some fixing up (the sink backed up constantly, the bathroom door didn't open properly, the room was very small overall for 4 people, no microwave in the room, the fridge didn't stay cold and there was no freezer compartment). Also, on site parking was $32/day. Ouch. We found an old sandwich in our fridge with mold on it. Gross. But altogether, the stay was amazing and they are awesome with customer service. The issues were resolved including the moldy sandwich, by removing a day of parking fees. I would definitely stay here again because of their above/beyond service with a smile, the ambience and the close location to everything!
Stayed 4 nights in Jun 2022