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Overview of Sheraton Universal Hotel

Photo gallery

Featured image
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, down duvets, in-room safe, desk

Sheraton Universal Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationUniversal Studios Hollywood3 min walk
    Popular LocationThe Wizarding World of Harry Potter™8 min walk
    Popular LocationUniversal CityWalk12 min walk
    AirportLos Angeles, CA (LAX-Los Angeles Intl.)36 min drive

Choose dates to view prices

Room, 2 Queen Beds, Pool Access, Pool View

No guest room rating
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Non Smoking

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Non Smoking

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Pool Access, Pool View

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 2 Double Beds, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking

4.2/5 guest room rating
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

4.6/5 guest room rating
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

4.2/5 guest room rating
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Corner

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is near a metro station and near theme parks. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Hollywood and Vine and Pantages Theatre. Consider Shrine Auditorium for a night out, and don't miss Universal Studios Hollywood, a top local attraction. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Universal Studios Hollywood - 3 min walk
  • The Wizarding World of Harry Potter™ - 8 min walk
  • Universal CityWalk - 12 min walk
  • Runyon Canyon Park - 6 min drive
  • Warner Brothers Studio - 9 min drive

Getting around

  • Universal City Station - 5 min walk
  • Downtown Burbank Station - 9 min drive
  • Los Angeles Intl. (LAX) - 39 min drive

Restaurants

  • The California's — 1 min walk
  • Poolside Lounge — 1 min walk
  • Three Broomsticks - 4 min walk
  • Cafe Sierra - 4 min walk
  • Saddle Ranch Chop House - 4 min walk

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 461 rooms offer comforts such as premium bedding and down comforters, plus in-room free WiFi and LCD TVs with cable channels. Room service, coffee makers and hairdryers are among the other amenities available to guests.
Sheraton Universal Hotel offers 461 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 32 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (32774 square feet)
  • Meeting rooms 17

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 25 March 2020 to 16 May 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs/18 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self-parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 5:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 770 out of 1664 reviews
5 - Excellent 46%
Rating 4 - Good. 495 out of 1664 reviews
4 - Good 30%
Rating 3 - Okay. 219 out of 1664 reviews
3 - Okay 13%
Rating 2 - Poor. 115 out of 1664 reviews
2 - Poor 7%
Rating 1 - Terrible. 65 out of 1664 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Stayed 2 nights in Oct 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t care that the pandemic is going on.
With the pandemic, I tried to cancel the room since I was not able to travel and not only the hotel didn’t cancel nor did hotels.com so we lost over $400 and have to go through the bank to dispute it. Waited on the phone for over an hour and half and no help what so ever.
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Sheraton Universal City. The staff was attentive and accommodating to all my needs during an unexpected health crisis. I came for business, and enjoyed every bit of my stay. No Complaints! -ABM
Stayed 2 nights in Mar 2020

1/5 Terrible

Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 2 nights in Mar 2020