Everyone was so nice, from checking in, bell hop services, shuttle service to Universal, poolside drinks, the Reef for meals, to checkout. We loved our room and the ambience of having a balcony overlooking the pool. Huge bonus having live music on two of the nights we were there!! Bryan Lazar was awesome!
A couple of bummers: the room was outdated and needed some fixing up (the sink backed up constantly, the bathroom door didn't open properly, the room was very small overall for 4 people, no microwave in the room, the fridge didn't stay cold and there was no freezer compartment).
Also, on site parking was $32/day. Ouch.
We found an old sandwich in our fridge with mold on it. Gross.
But altogether, the stay was amazing and they are awesome with customer service. The issues were resolved including the moldy sandwich, by removing a day of parking fees.
I would definitely stay here again because of their above/beyond service with a smile, the ambience and the close location to everything!