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"Lovely bedrooms, bathrooms were great, staff were very friendly. The comfiest hotel pillows I think I’ve ever had!"

"Highly recommend"

"The room in the lodge was clean and comfortable. It is a little worn in places, but everything worked. The room was a little small, like a caravan bedroom, but fine for us. The staff were all very friendly and helpful, the food was nice. There was just continental breakfast to choose from in the morning, but there was plenty and it was nice food. We ate in the restaurant twice, the food was lovely, enough choices and definately value for money compared to others in the local area. Especially if you choose from the set menu. The local setting was beautiful. We didn't walk into bath but used the local bus, leaving our car in the car park. Ensure you read the terms and conditions re paying the deposit for your stay on arrival and also the £10 per stay car parking fee. For our 3 night stay, this was fine. We found that the sat nav kept trying to take us over the toll bridge even when chose, avoid tolls, so beware to check the direction maps is taking you, if you don't want to pay the charge. You can park on the main road for free if prefer."

"Overall it was a lovely place to stay, and the staff were great and food fantastic. We had a room in the main house on the top floor, overlooking the garden. However we did leave a day early because we had two sleepless nights on a overly firm mattress and thin lumpy pillows. When you wake up at 2am, 4am and 6am, and are tossing and turning because you can't get comfy does spoil a lovely stay. Simply better pillows and a good mattress topper would make the world of difference. I'm not sure reception staff when i noted it saying 'no one has complained before', doesn't mean previous guests haven't felt the same! If you love firm mattresses where the springs dig it, you'll have great time.... saying all that the staff we met were fantastic and food we had was great quality and served with care and attention especially taking accont allergies! "

"A great hotel. Lovely large rooms - perfect location "

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "

"The staff were friendly and helpful, the room was excellent with a good desk and chair and an easy chair i got a lot of work done. "