Highland Lakes Hotels, Miami

"The room was spacious and very clean."

"Our stay at B Ocean resort in Ft. Lauderdale was unfortunately very disappointing from start to finish. Upon arrival, there was no warm welcome or guidance about the property, or surrounding area, leaving us confused about where to find amenities and how things worked. The room itself had several issues. The bathroom water took nearly 15 minutes to warm up, which was extremely inconvenient, the shower head sprayed out of the glass enclosure, causing the floor towels to be soaked and the floor slippery. The outlets were also worn out and would not securely hold plugs, making it difficult to charge devices. There were USB ports that didn’t work even with the “switch” turned on AFTER maintenance came and told us how to use the bedside outlets. One USB port was completely missing. Additionally, the bathroom was not stocked with enough towels to comfortably accommodate the number of adults in our room. The fitness center was another major letdown. It was not clean, several machines were out of order, and the air conditioning was not functioning, making it an uncomfortable and unusable space. The beach, which should have been a highlight, was in poor condition. There were large amounts of garbage scattered throughout, including small pieces of plastic that posed a risk of cutting feet, as well as cigarette butts. This made it neither relaxing nor safe to enjoy. The bathroom, particularly the ladies room, was not maintained for the amount of people that were using them. "

"Love this hotel. "

"Amazing and friendly staff in the hotel. The rooms, pool, lobby area very clean and nice. I was under the impression beach chairs and umbrellas for the beach were included, but they were not. The company that the hotel works with for transportation to and from the airport was an addition $35 cash and was 15 minutes late pucking us up from the airport and never showed up to take us to the airport. (I was standing in front of the hotel front desk person when they called and confirmed they would be there the next morning to take us back to the airport)"

"Our room was balcony overlooking pool and ocean!! Gorgeous! Breakfast could have had better selection but ok. Staff was friendly and helpful!! We had a great time! Close to Publix and stores!! "

"The room and breakfast were fine but an airport hotel without a shuttle service is almost a deal breaker, especially there are no restaurants anywhere in the area. The Embassy Suites next door is a much better choice."

"Average hotel. Close to airport so of course you will hear all the planes"

"Water and electricity was out. Staff was not that great."

" Room was small and lacks amenities even though you are charged a significant additional amount for amenities. Stayed for 4 days and was charged additional $205 for amenities. They can't even provide coffee "