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"Great location for a gig at the O2, staff were very polite and helpful, always a smile and a warm greeting "

"On arrival the lady on the desk asked that both myself and my wife produce ID. My wife didnt have ID on her but the lady on the reception at first was not very helpful, she told me that no ID is a problem. It had to be a Gov issue ID. After 5 minutes of my wife scrolling through her photos on her phone looking for something, i went to the desk to complain and then the hostess told me to search in photos for passport which sorted the issue. She should have just said straight away rather then make us stress about it in the 1st instance. Only other issue was the coutch in the room. The legs were bent and ready to snap so we decided not to sit on it incase it broke and we got the blame thus loosing the deposit. We did report this to the reception on the way out for the night but it wasnt resolved when we got back. Breakfast in the morning was self service buffet and was great. My wife is quite fussy and was not that pleased but i think she just preferes her own cooking. I had x2 croissants with nutella & Jam. A taste Continental sausage and fried eggs. Lovely. "

"Clean room great staff and perfect location "

"It is within walking distance of the airport and train station. "

"Great location - close to Canary Wharf station (if you know the way that is!), good range of restaurants nearby, super staff. Shame the bathroom smelled of pets!"

"No kettle in room or cups. Reception/Bar refuses to give you cups for your room. No hair dryer. No iron. No fridge. No safe. Room is completely barron of any facilities. Its a beautiful room on the river, but that is literally all you get. Dont expect anything else other than this. Breakfast was absolutely shocking. They served very old, stale hash browns and own-brand supermarket equivalent sausages. Thats it. No bacon, no eggs, no anything. You get hash brown and sausage. If you go to the continental you see a tray of soggy wet cheese and ham. I couldnt believe it. I asked staff if more was coming, he said no. This is all there is. And it was the middle of breakfast time, not near the end. Truly, come here for the hotel river view, its good. But dont buy breakfast, and dont expect anything other than to sleep here and leave. "

"Great, everything we needed, location was ideal. I would return "

"Well it was great value and not far from Canary Wharf. Staff very nice. But bed wasn’t a double and not very comfy and tv didn’t work but it was late so I didn’t to be fair go and ask to get fixed. Just a bit annoying. Gym looked good but didn’t look at pool. It was super cheap for an easy night and Elizabeth line just a short walk straight into town. "

"- long queue over 30 mins to check in - given a different room to one I booked and front office staff refused to change on grounds they are overbooked! - In-room Dining simply refuse to pick up call - poor facilities in the room. So called Superior room does not even have disposable slippers"