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"Check in staff was not interested, pointed to the lift but gave no instructions to get to room. Under beds had not been cleaned for some time! No instructions for coffee maker. Lady at checkout was much more friendly and helpful, and if you don't mind the lack of vacuuming and going elsewhere for coffee, it's a great location and cheap."

"Clean room, great staff, perfect location!"

"Finally, a hotel with a real hair dryer! That surprise was only surpassed by the excellent staff! Can’t wait to come back!"

"We liked the central location to most of the activities we hoped to enjoy. The stay would have been better if we had access to water. The two water bottles were not generous enough. We could only find one water fountain in the building and it was not working for us to refill the water bottles. Please fix the water fountain."

"I splurged and booked a Junior Suite with Balcony. WOWZER! Bedroom area, kitchen WITH dishwasher, table chairs, comfy sleeper sofa, 2 HUGE TV’s and balcony with table and chairs, perfect on a beautiful day and night. Bellman was great. Valet parking only $35 with free self parking. Very friendly staff. I cannot think of a single thing to improve this room except a balcony suite across from Carnegie Hall is not in my usual budget. Perfection for a special occasion, though I never found out if, where and when breakfast might have been served. I’ve had a balcony surprise at 3 star Manhattan hotels but this hotel is a solid 4.5 star. Expensive but worth it. Even the bed and pillow selection was great and I am PICKY when it comes to pillows and mattresses due to c/spine surgery. Hope to go back and stay longer. I’m a native New Yorker but live 3 hours away now. A vacation in this hotel with this room in my old hometown would be extraordinary!"

"The room was really nice and quite spacious for a Times Square location. The shower is 'curbless' so expect some water outside the shower. We dined elsewhere, but spent both a sunny and a rainy afternoon in the lounge. You're being charged a daily facility fee, which includes $10 off your bar tab if charged to your room, so take advantage. Great drinks and service in a relaxing atmosphere. Certainly would stay here again!"

"Clean room"

"The room was a little dark and dingy and are view was terrible…of some sort of shaft with equipment. "

"Place was dirty, no water, no coffee maker in the room, the bathroom was bare, and couldn't reach the toilet paper from the toilet, vending machine for water or drinks was broken ( they were aware ) "