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"Great location and room, but the bed was terrible "

"My room was very spacious ,Clean and comfortable. All the staff were very friendly and helpful. There were not any shops near by as far as I’m aware Didn’t use the gym so cannot speak on."

"Gym / Spa not included. Bed was lumpy. Lounge music at dinner was too loud and had adverts. No PAT testing undertaken on any appliances in room, some emergency lights were requiring servicing. Dinner was ok - steak swimming in blood, broccoli had salt added, and skin on fries were no skin on as well as solid overly salted. "

"Efficient check in beautiful room and excellent toiletries and refreshments in room as well"

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"No Hot water on the first evening was told by the male receptionist that they would 'do something for me' but nothing appeared and then told they will get it fixed, Rang that evening as still no hot water and was told to let it run for 5 minutes but still nothing. final morning lovely hot water, no apology until I told the receptionist how frustrating it was. Room I stayed in had multiple issues including the mess on the ceiling, a broken slat in the radiator cover and a broken cover for the plughole in the shower that is quite a trip hazard"

"Charming and perfectly located at the epicenter of Oxford, the Randolph did not disappoint. Their staff are helpful and patient. The breakfast is top notch, and my room could not have been more quaint. I booked a twin bed because I was traveling solo this time, and that made it affordable (sort of). Would love to return."

"Very friendly team and good food. Room was extremely tired and shabby and although one has to understand surge pricing applied at the time of Cheltenham Races, the standard of the room could not possibly justify the price. "

"Hi, the room was lovely with a view of the track. The communal areas were cold and we needed to wear a coat in the bar. The staff friendly and welcoming except for one lady on the breakfast team who was rude and unhelpful. "