Apartments in Fernvale

"Couldnt see the beach. Staff provided basic confusing information. Was advised of a 200 dollar holding deposit not to be charged and released upon check out... this was not the case and had been charged and upon check out advised this is now a 5 to 6 day turn around from my bank.. not impressed. 1 bath towel per person for a 4 day stay. 1 milk no room clean. Requested 3vtimes for 2 single beds.. not done either. Not impressed with my stay. Expected more from a Peppers resort. Out dated decor."

"All goog"

"We’ve stayed many times over the last 10 years. The location is wonderful. The property / rooms are in need of a revamp as it’s looking a little tired now. Still enjoyed our stay."

"Great location. Staff very helpful and friendly"

"Staff excellent. Pool great. Room was requested to be accessible but no response from property to such and I did not have accessible shower. I was also told when requesting beach view that every property faced beach. I booked because of that and did not get a view of beach. Place us convenient but property is tired and old."

"Yes"

"This place is an easy stay everytime, so peaceful and clean. It was pouring rain this time but we could easily get on the bus right out the front or eat at the club without even going outside. Have stayed multiple times never any issues. We did have a back side of the building room this time overlooking Tweed rather than Coolangatta but worked out to be the perfect location to watch the ANZAC Day dawn service from the balcony. Staff are always lovely and accommodating."

"Room description was completely inaccurate and paid for beach view - no beach view not even partial view. Facility response was the responsibility was the booking through 3rd party. Staff were polite. Room was small but clean. Very specifically wanted a beach view and very disappointed."

"First of all the location is excellent… right in the middle of the rainforest, although the drive up there is not for the faint hearted. My room was very basic, which was expected. The thing I didn’t like was that the door to the deck didn’t seal at all, so when the wind blew at night it rattled the blinds and kept me awake. Parking spots are very tight for even a modest size car. Food options were limited and expensive. If you are not in a self catering unit you run out of choices quickly. I didn’t do too many activities but the e-bike ride and the morning bird watch were great. I did several solo hikes which were also great. The view of the stars at night was stunning."