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"Useful and convenient stop over before early morning flight. Close proximity to departure and multi storey car park"

"Parking was a pain "

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."

"Hotel condition and location really good however both being in our seventies, with two full sized suitcases, we were really surprised and seriously disappointed to have been given a half landing room having to lug our suitcases up and down six-seven stairs by ourselves!! Checkin clerk didn’t seem aware or concerned. "

"A very enjoyable and comfortable stay but note two areas with room for improvement. First, the room was quite dusty and we could not ascertain its origin though speculate that it comes from the air conditioning unit. Second, the shower floor is very slippery when wet, especially with the additional slipperiness of shower gel or shampoo."

"A nice friendly welcome. Lovely comfy bed, and nice shower. It was quite a warm day so used the air con which wasn't that great and a bit noisy but that was the only negative. Had a drink in the bar which was nice and chilled. "

"Perfect location. Staff friendly and helpful."

"Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised. Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean. The issues weren’t limited to the room. Public toilets were in similarly poor condition, with wobbly taps and broken door handles, and the lift was out of order. On top of that, it was noisy at night, making it hard to get a decent sleep. To add to the frustration, the shower curtain clung to you while showering, and the bath handle had been fixed to the wall in a way that made it unusable. On a positive note, the air conditioning worked well and the bed was comfortable—but unfortunately, that’s about where the positives end. "

"The only thing that I feel could be improved wax the shower, it just needs updating."