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"Staff are very friendly"

"We arrived late and the restaurant was still open, thank goodness!"

"The name Hyatt was wasted. The room was not clean, especially the bedsheets. They didn't seem changed."

"This hotel is a hidden gem in the middle of a busy area in Portland. The room was very clean, with a great city view, comfortable beds, and great bathroom amenities. The rooftop restaurant had a variety of foods and drinks, with a nice happy hour menu and spectacular views of the city. The price is very reasonable for the hotel and the restaurant. I would definitely recommend it to anyone and would stay here again!"

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"Needed the reservation for our daughter’s marriage in March. I accidentally booked the dates in April. Since I knew we had to be there for the wedding so clicked the no cancellation button. Then I realized instantly I had booked the wrong month. They would not allow a refund. Hotels .com did not allow it. I contacted them and they tried to get a refund however the manager refused. We live 1656 miles from Portland so the room remained empty for those days"

"Palm Court restaurant awesome, best waiters especially Keith M who took such great care of me and my colleagues! I brought 5 new people to the Benson over 2 weeks because I loved it so much and they wanted to see it. Spacious rooms, great carpet, lots of blankets, everything fresh and new. Very friendly staff always at the front desk. "

"It was clean and nice, upscale and boutique-ish. The bedroom is much smaller than expected, and shown in the photo. Good for the price and style if you're OK with having very little space."