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"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "

"My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest. "

"Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive."

"This is a lovely hotel in a very convenient location in Hanoi. The service is outstanding throughout the hotel—everyone is incredibly kind and helpful. The breakfast buffet is excellent, with great vegan options which was important for me. I highly recommend the rooftop bar too, as well as the spa! Would definitely stay here again! "

"Staff very friend and helpfull"

"The moment I entered the hotel, I was greeted with high respect and attentive care by the receptions. They are so friendly, helpful, and tried to assist me whenever needed. Room itself is nice. Breakfast option is the star here, super tasty and the restaurant team are attentive. "

"Staff was great, rooms were clean and comfortable. Overall a comfortable stay. Also was located in an area with plenty of shops nearby."

"The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice. "

"Awesome room. Spacious, clean and good price. Spa is excellent. Great location and staff are very kind and attentive. Tailor is in the building as well if you are looking to get custom suits. A+, all around "