21c Museum Hotel Chicago

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property

4.2/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
55 East Ontario Street, Chicago, IL, 60611

Explore the area

  • Popular LocationGrant Park14 min walk
  • Popular LocationMillennium Park17 min walk
  • Popular LocationArt Institute of Chicago7 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)35 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Chicago

Located near the beach, 21c Museum Hotel Chicago is in Downtown Chicago, a neighbourhood in Chicago with good shopping. John Hancock Center is a notable landmark, and the area's natural beauty can be seen at Chicago Riverwalk and Millennium Park. Enjoy an event or a match at Wrigley Field, and consider making time for Navy Pier—a top attraction that's not to be missed. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests appreciate the hotel's convenience for public transportation: Grand Station (Red Line) is 4 minutes on foot and Chicago Station (Red Line) is 7 minutes.

What's nearby

  • Northwestern Memorial Hospital - 6 min walk
  • Chicago Water Tower - 7 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 17 min walk
  • Art Institute of Chicago - 7 min drive

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 15 min walk
  • Chicago O'Hare International Airport (ORD) - 35 min drive

Restaurants

  • Big Bowl - 2 min walk
  • Pizzeria UNO - 2 min walk
  • Fleming's Prime Steakhouse & Wine Bar - 2 min walk
  • Eataly - 3 min walk
  • Eddie V’s Prime Seafood and Steaks - 3 min walk

About this property

21c Museum Hotel Chicago

Eco-friendly Chicago hotel in Downtown Chicago, walk to John Hancock Center
This smoke-free hotel features a full-service spa, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a 24-hour business centre, massage/treatment rooms and conference space. Housekeeping is available on request.
21c Museum Hotel Chicago offers 297 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 42-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Soothe has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 46 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour fitness centre
  • Full-service spa

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (10000 square feet)
  • Meeting rooms - 7

Spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • 42-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 50 lbs/23 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 23.48 per accommodation, per night
The resort fee includes:
  • Spa access
  • Fitness centre access
  • Phone calls
  • In-room safe and safe insurance
  • In-room coffee
  • Laundry facilities
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 46 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 466 out of 774 reviews
5 - Excellent 60%
Rating 4 - Good. 145 out of 774 reviews
4 - Good 19%
Rating 3 - Okay. 86 out of 774 reviews
3 - Okay 11%
Rating 2 - Poor. 34 out of 774 reviews
2 - Poor 4%
Rating 1 - Terrible. 43 out of 774 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was friendly and efficient. Room was on the small side, but comfortable. Great location. Having to make a request before 9am every day for your room to be cleaned was very annoying.
Stayed 3 nights in Jun 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
they overbooked our reservation gave us a room that did not fit our number of people were rude when we asked for a roll away ed and made 2 of our party sleep on normal couches in the room and did nor supply blankets or pillows for them. will NEVER stay at this places again!!!!!!!
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service and clean
Stayed 3 nights in Jun 2022

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Really well designed interiors. But the windows don’t open. So no fresh air, and you have to rely on the ac even when the weather outside has a perfect temperature. A waste of energy.
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is awesome and the room was huge. The elevators need to be updated. They smell and are slow.
Stayed 6 nights in Jun 2022